It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.
• Violate traffic laws or other regulations.

Driver's Age:

In general, the main and the additional driver(s) must be between 25 years to 65 years in order to proceed with a rental and must have held a valid driver’s license for at least 1 year prior to the start of the rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well

Driving License:

All EU driving licenses written in Roman alphabet and in a photocard format will be accepted.

Any driving license issued from a country that is not part of the EU or is not written in Roman alphabet must be accompanied by a valid International Driver's Permit (IDP).

Additionally, if the driving license is not written in English, an International Driver's Permit is obligatory.

Drivers must have held a valid driving license for a minimum of 1 year prior to the start date of the rental. They must also present their Passport/ID upon collection as additional proof of identity. These terms apply to all additional drivers. Both the national driving license and the International Driver's Permit must be presented.

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. 

The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €6,50 per day, with maximum charge of €65.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Child Seat: Available at a cost of €8,00 per day, with a maximum charge of €80,00 per rental.
• Booster Seat: Available at a cost of €6,00 per day, with a maximum charge of €60,00 per rental.
• GPS Navigation System: Not available
• Snow Chains: Not Available
• Roof Racks: Not Available

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Extension of Rental Period:

It is possible extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. A additional administrative fee of €23,60 will apply.

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with.

Business hours / Out of hours service: 

The business hours of our office are formed as per below: 

Monday to Sunday: 08:00hrs-20:00hrs

It is possible to serve a reservation after hours, only per request, and provided that the local office has approved the said request. 

Monday to Sunday: 20:01hrs - 07:59hrs.

There is an additional fee of €35.00 that applies for the out of hours service. 

State | Border & Territorial Restrictions: 

It is NOT permitted to cross the borders with the rented vehicle.

Vehicle Transport / Islands:

It is permitted to transport the rented vehicle via ferry only to Gozo Island, provided that a prior agreement has been made with the station. 

Entering Valletta

Entering Valletta with a rental vehicle incurs CVA charges and an administration fee of €23,60. If payment is not settled within 72 hours from the date of notification, additional penalties may apply. Please note that there are many parking areas available, just outside of Valetta.

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents.  

Security Deposit:

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

Collision Damage Waiver (CDW) with excess amount:

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For vehicle groups A1, B1 and AA the excess amount is €1300.00 and the security deposit is €1,300.00.
• For vehicle group D3A the excess amount is €1,60.00 and the security deposit is €1,600.00.
• For vehicle group K2A the excess amount is €2,000.00 and the security deposit is €1,050.00.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount.

** CDW protection does not apply beyond the rental date agreed with the local office. 

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

 Full Damage Waiver (FDW):

For further protection, customers can opt for the FDW insurance package upon arrival at the local office. This package provides extended coverage, including the main body (exterior), windows, and tires. The excess/security deposit amount is reduced to an amount of €105.00 and the cost of the FDW insurance depends on the selected vehicle group, as per below:

• For vehicle groups A1, B1 and AA the FDW costs €30.00 per day.
• For vehicle group D3A the FDW costs €40.00 per day.
• For vehicle group K2A the FDW costs €50.00 per day.

A valid credit card is still required for the block of the reduced security deposit amount.

Super Collision Damage Waiver (SCDW)

It is possible to include the additional SCDW insurance upon arriving at the local office, which provides extra coverage for the main body of the vehicle (exterior). The excess/security deposit amount is reduced to an amount of €105.00 and the cost of the SCDW insurance depends on the selected vehicle group, as per below

·         For vehicle groups A1, B1 and AA the SCDW costs €15.00 per day.

·         For vehicle group D3A the SCDW costs €20.00 per day.

·         For vehicle group K2A the SCDW costs €25.00 per day.

A valid credit card is still required for the block of the reduced security deposit amount.

Important Notes: 

CDW, FDW and SCDW protection do not apply beyond the rental date agreed with the local office and are not valid out of Malta.

If additional insurance is purchased during booking on a third-party provider’s website, a valid credit card is still required to block the security deposit amount. The insurance contract remains between the driver (reservation holder) and the provider. In case of damage or an accident, our staff will provide the necessary documentation for you to file a claim.

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Accidents

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties that occur during the rental period. Please note that the administration fee of 23,60€ will also apply. Please note that fines are NOT to be paid directly through the LESA portal. In case a fine is paid using this method, the Driver will be charged with an administration fee of 118€, for every fine paid directly through the LESA portal.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

·         For vehicle groups A, A1, A2, AA, B, B1, B2, BA, C, C1 and CA, the minimum driver age required is 23 years old, and the maximum driver age permitted is 70 years old. Drivers must hold a valid driving license for at least 3 years.

·         For vehicle groups D, DA, D2, D2A, D3, D3A, E1, E2 and K2A the minimum driver age required is 25 years old, and the maximum driver age permitted is 70 years old. Drivers must hold a valid driving license for at least 3 years

Only for specific car groups, it is possible for a younger driver, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver’s Fee that applies, which costs €10.00 per day, with maximum charge of €100.00 per rental. 

The Young Driver Fee is valid only for the following vehicle groups: 

• A, A1, A2, AA, B, B1, B2, BA, C, C1 and CA as drivers aged between 21 and 22 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 3 years prior to the start of the rental and meet all other rental requirements.

The option for the Young Driver Fee is not available for the below vehicle groups:

• D, DA, D2, D2A, D3, D3A, E1, E2 and K2A as the minimum driver’s age required is 25 years old, and drivers must hold a valid driving license for at least 3 years prior to the start of the rental. 

For all available car groups, it is possible for a driver, who between 70 to 80 years of age and has a valid driving license, to proceed with a rental. In this case, there is a Senior Driver’s Fee that applies, which costs €10.00 per day, with maximum charge of €100.00 per rental.

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

*The above-mentioned restrictions apply to the additional driver(s) as well

Driving License:

All driving licenses that have been issued within the EU will be accepted.

All National driving licenses written in Roman Alphabet and in a photocard format, will be accepted.

All driving licenses that are not written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP).

The drivers must have held a valid Driver’s License for a minimum of 3 years, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*The above apply for all additional drivers as well.  

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €5.00 per day, with maximum charge of €50.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Child Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Booster Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• GPS Navigation System: Not available
• Snow Chains: Not available
• Roof Racks: Not available

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or a refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

Business hours / Out of hours service: 

The business hours of all offices are from 08:00hrs until 21:00hrs. 

It is possible to serve a reservation after hours (21:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request. *

There is an additional fee of 30€ that applies for the out of hours service. 

 * The out of hours service option is not supported by the Ayia Napa station

State | Border & Territorial Restrictions:

It is not permitted to cross the borders with the rented vehicle. In addition, it is not permitted to cross the border and visit the occupied Northern side of Cyprus with the rented vehicle. 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

 When the vehicle is returned and bio-cleaning is required, a €100.00 cleaning fee will apply. The rental desk also reserves the right to deny the service in case the client will not comply with the mentioned restrictions. 

Valeting Policy

The vehicle must be returned in the same clean condition, as it was originally received. In case the vehicle is returned with an excessive dirty exterior, an additional cleaning fee up to €40.00 will apply. In case the vehicle is returned with an excessive dirty interior and bio-cleaning is required, a cleaning fee of €100.00 will apply. Please note that, if the employee at the desk is not able to properly inspect the vehicle during the drop-off, due to excessive dirt, the security deposit will be released only after it is thoroughly cleaned and checked.

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.  

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

·         DINERS

·         AMERICAN EXPRESS

·         DEBIT CARDS

·         PER-PAID CARDS

·         LASER

·         MAESTRO

·         REVOLUT

·         SWITCH CARDS

·         CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

Collision Damage Waiver (CDW) with excess amount

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For vehicle groups A, A1, A2 and AA the excess amount is €600.00, and the security deposit is €600.00
• For vehicle groups B, B1, BA, C, C1, and CA the excess amount is €700.00, and the security deposit is €700.00.
• For vehicle groups D, DA and E the excess amount is €800.00, and the security deposit is €800.00.
• For vehicle groups D2 and D2A the excess amount is €900.00, and the security deposit is €900.00
• For vehicle groups D3, D3A, E1, and E2 the excess amount is €1,100.00, and the security deposit is €1,100.00.
• For vehicle groups K2A the excess amount is €1,500.00, and the security deposit is €1,500.00.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount

Full Damage Waiver (FDW)

Customers may opt to add Full Damage Waiver (FDW) insurance upon arrival at the local rental office. This optional coverage offers enhanced protection for the main body of the vehicle (exterior). The cost of the FDW depends on the selected vehicle category.

·         For vehicle groups A1, A2, AA, B, B1, BA, C, C1, CA, D, DA, D2, D2A, D3, D3A, E1 and E2 the FDW cost is €20.00 per day.

·         For vehicle groups K2A the FDW cost is €35.00 per day.

If FDW is purchased at the rental desk, the excess/security deposit will be reduced to an amount between €100.00 to €350.00, based on the vehicle category selected.

This option is not available for our station in Paphos.

Important Notes:

CDW and FDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within the Cyprus.

If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

 If needed, the Roadside Assistance service will be also called at the scene.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs €50.00, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

• A, A1, A2, B1, B2, and BA, the minimum driver age required is 23 years old, and the maximum driver age permitted is 75 years old. Drivers must hold a valid driving license for at least 1 year.
• E, the minimum driver age required is 25 years old, and the maximum driver age permitted is 75 years old. Drivers must also have a minimum of 1 year of driving experience.

Only for specific car groups, it is possible for a young driver, between the ages 21 to 23, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs 9€ per day, with maximum charge of 90€ per rental

The Young Driver Fee is valid only for the following car groups: 

• A, A1, A2, B1, B2, and BA, drivers aged between 21 and 23 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 1 year and meet all other rental requirements.

The option for the Young Driver Fee is not available for the following car groups: 

• E, the minimum driver age required is 25 years old, and drivers must hold a valid driving license for at least 1 year.

For all available car groups, it is possible for a driver, who is 75 years of age and above and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs 9€ per day, with maximum of 90€ per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**All the above-mentioned restrictions apply to the additional driver(s) as well. 

Driving License:

All driving licenses that have been issued within the EU will be accepted. 

All National driving licenses written in Roman Alphabet and in a photocard format, and issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted. 

All driving licenses that are issued from a country, that is not included in The Vienna Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP)

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity. 

*All the above apply for all additional drivers as well. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is 3€ per day, with maximum charge of 30€ per rental (price applies per additional driver).

Additional Equipment

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €4.00 per day, with a maximum charge of €40.00 per rental.
• Child Seat: Available at a cost of €4.00 per day, with a maximum charge of €40.00 per rental.
• Booster Seat: Available at a cost of €4.00 per day, with a maximum charge of €40.00 per rental.
• GPS Navigation System: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• Snow Chains: Available upon request; no standard daily or maximum rental charge applies.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with

Business hours / Out of hours service: 

The business hours of all offices are from 08:00hrs until 21:00hrs. 

It is possible to serve a reservation after hours (21:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of 25€ that applies for the out of hours service. 

State | Border Restrictions: 

It is NOT permitted to cross the borders with the rented vehicle. 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days: 

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash.  

Collision Damage Waiver (CDW) with excess amount: 

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• A, A1, A2, B1, B2, and BA, the excess amount is €500.00, and the security deposit is €500.00.
• E, the excess amount is €700.00, and the security deposit is €700.00.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount. 

** CDW protection does not apply beyond the rental date agreed with the local office. 

*** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs 75€, even if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

• For vehicle groups A, AA, B, B1, B2, D, and D1, the minimum driver age required is 23 years old, and the maximum driver age permitted is 75 years old. Drivers must hold a valid driving license for at least 1 year.
• For vehicle groups D2, E1, E2, and G, the minimum driver age required is 25 years old, and the maximum driver age permitted is 75 years old. Drivers must also have a minimum of 1 year of driving experience.

Only for specific vehicle group categories, it is possible for a young driver, between the ages 21 to 23, to proceed with rental, provided that all the requirements are met.

In addition, there is a Young Driver Fee that applies, which costs 9€ per day, with maximum charge of 90€ per rental

The Young Driver Fee is valid only for the following car groups: 

• A, AA, B, B1, and B2, drivers aged between 21 and 23 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 1 year and meet all other rental requirements.

The option for the Young Driver Fee is not available for the following car groups: 

• D, D1, D2, E1, E2, and G, the minimum driver age required is 23 years old, and drivers must hold a valid driving license for at least 1 year.

For all available car groups, it is possible for a driver, who is 75 years of age and above and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs €9.00 per day, with maximum of €90.00 per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well. 

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, and issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted. 

All driving licenses that are issued from a country, that is not included in The Vienna Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP). 

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity. 

*All the above apply for all additional drivers as well. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €3.00 per day, with maximum charge of €30.00 per rental (price applies per additional driver).

Additional Equipment: 

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €4.00 per day, with a maximum charge of €40.00 per rental.
• Child Seat: Available at a cost of €4.00 per day, with a maximum charge of €40.00 per rental.
• Booster Seat: Available at a cost of €4.00 per day, with a maximum charge of €40.00 per rental.
• GPS Navigation System: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• Snow Chains: Available upon request; no standard daily or maximum rental charge applies.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with

Business hours / Out of hours service: 

The business hours of all offices are from 08:00hrs until 22:00hrs. 

It is possible to serve a reservation after hours (22:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of €30.00 that applies for the out of hours service. 

State | Border & Territorial Restrictions:

It is not permitted to cross the borders with the rented vehicle.

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash.  

Collision Damage Waiver (CDW) with excess amount: 

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• A and AA, the excess amount is €1,400.00, and the security deposit is €1,400.00.
• B, B1, B2, D, and D1, the excess amount is €1,600.00, and the security deposit is €1,600.00.
• D2, E1, and E2, the excess amount is €2,000.00, and the security deposit is €2,000.00.
• G, the excess amount is €1,800.00, and the security deposit is €1,800.00.

* A valid credit card in the name of the main driver (the name on the reservation) must be presented as guarantee for the rental and will be used for the block of the excess/security deposit amount. 

 ** CDW protection do not apply beyond the rental date agreed with the local office. 

 *** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them. 

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver.  

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs 75€, even if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

• For vehicle groups A, A1, A2, AA, B1, BA, D, DA and D3A the minimum driver age required is 23 years old, and the maximum driver age permitted is 70 years old. Drivers must hold a valid driving license for at least 1 year.
• For vehicle groups E, E2, G, K, K2A, and KN the minimum driver age required is 25 years old, and the maximum driver age permitted is 70 years old. Drivers must also have a minimum of 1 year of driving experience.

Only for specific car groups, it is possible for a younger driver, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver’s Fee that applies, which costs 6€ per day, with maximum charge of 60€ per rental. 

The Young Driver Fee is valid only for the following car groups: 

• For vehicle groups A, A1, A2, AA, B, B1, and BA, drivers aged between 21 and 23 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 1 year prior to the start of the rental and meet all other rental requirements.

The option for the Young Driver Fee is not available for the below car groups:

• For vehicle groups D, DA and D3A: the minimum driver’s age required is 23 years old, and drivers must hold a valid driving license for at least 1 year prior to the start of the rental.
• For vehicle groups E, E2, G, K, K2A, and KN: the minimum driver’s age required is 25 years old, and drivers must also have a minimum of 1 year of driving experience.

For all available car groups, it is possible for a driver, who between 70 to 75 years of age and has a valid driving license, to proceed with a rental. In this case, there is a Senior Driver’s Fee that applies, which costs €6.00 per day, with maximum charge of €60.00 per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

*The above-mentioned restrictions apply to the additional driver(s) as well

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, and issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted. 

All driving licenses that are issued from a country, that is not included in The Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP). 

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity. 

*The above apply for all additional drivers as well. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €6.00 per day, with maximum charge of €60.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• Child Seat: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• Booster Seat: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• GPS Navigation System: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Snow Chains: Available at a cost of €3.00 per day, with a maximum charge of €30.00 per rental.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or a refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

Business hours / Out of hours service: 

The business hours of all offices are from 08:00hrs until 22:00hrs. 

It is possible to serve a reservation after hours (22:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of €40.00 that applies for the out of hours service. 

State | Border & Territorial Restrictions:

It is permitted to cross the borders with the rented vehicle, provided that an agreement has been made with the local station and you have provided them with all relevant information. 

A Cross Border Authorization Fee of €40.00 applies per border cross and is payable at the rental desk before departure.

International travel outside Albania requires a Green Card.  The Green Card is not issued by local station and must be obtained by the customer directly at the border. The cost of the Green Card depends on the destination country.

·         For travel to Kosovo, a Green Card is not required.

·         For travel to Montenegro, the Green Card costs €15.00 and is valid only for entry into Montenegro.

·         For travel to North Macedonia the Green Card costs €45.00 and the customer can cross in Greece – Montenegro

·         For travel to Greece the Green Card costs €45.00 and the customer can cross in North Macedonia – Montenegro

Prices may change without prior notice. Clients are therefore advised to confirm the current cost of the Green Card at the border before travel.

 Please note that it is not possible to have road assistance services out of the Albanian borders.

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.  

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

Collision Damage Waiver (CDW) with excess amount

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For vehicle groups A, A1, A2 and AA the excess amount is €800.00, and the security deposit is €800.00.
• For vehicle groups B, B1 and BA the excess amount is €950.00, and the security deposit is €950.00.
• For vehicle groups D, DA and E the excess amount is €1,050.00, and the security deposit is €1,050.00.
• For vehicle groups D3A, G and E2 the excess amount is €1,250.00, and the security deposit is €1,250.00.
• For vehicle groups K2A the excess amount is €1,500.00, and the security deposit is €1,500.00.
• For vehicle groups K and KNA the excess amount is €1,900.00, and the security deposit is €1,900.00.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount

Full Damage Waiver (FDW)

Customers may opt to add Full Damage Waiver (FDW) insurance upon arrival at the local rental office. This optional coverage offers enhanced protection for the main body of the vehicle (exterior). The cost of the FDW depends on the selected vehicle category.

• For vehicle groups A, A1, A2, AA, B, B1, BA, D, DA, E and G the FDW cost is €20.00 per day.
• For vehicle groups D3A and E2 the FDW cost is €25.00 per day.
• For vehicle groups K, K2A and KNA the FDW cost is €30.00 per day.

If FDW is purchased at the rental desk, the excess/security deposit will be reduced to an amount between €300.00 and €650.00, based on the vehicle category selected.

Super Collision Damage Waiver (SCDW)

Super Collision Damage Waiver (SCDW) is an extended coverage option that can also be added upon arrival at the local office. It provides additional protection for the main body of the vehicle (exterior), as well as coverage for windows (glass components) and tires. The cost of the SCDW depends on the selected vehicle category

·         For vehicle groups A, A1, A2, AA, B, B1, BA, D, DA, E and G the FDW cost is €25.00 per day.

• For vehicle groups D3A and E2 the SCDW cost is €30.00 per day.
• For vehicle groups K, K2A and KNA the SCDW cost is €35.00 per day.

When SCDW is purchased at the desk, the excess/security deposit is further reduced to an amount between €200.00 and €400.00, depending on the vehicle category.

Important Notes:

CDW, FDW, and SCDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within the Albanian territory.

If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

 If needed, the Roadside Assistance service will be also called at the scene.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

*  In case the documents and the license plates of the rented vehicle are lost or severely damaged, and additional administration fee of 200€ and furthermore the rented will be obliged to pay an additional amount equal to 20 days’ worth of rental.   

** In case the keys of the rented vehicle are lost or severely damaged, an additional fee between 250 € to 450 €, depending on the car group category will apply. 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs 50 €, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

In general, the main and the additional driver(s) must be between 25 to 75 years of age in order to proceed with a rental and must have held a valid driver’s license for at least 2 years prior to the start of the rental.

It is possible for a younger driver, between the ages 21 to 24, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver’s Fee that applies, which costs €10.00 per day, with a maximum charge of €100.00 per rental.

The Young Driver’s Fee is valid only for the following vehicle groups: 

• A, AA, and BA, drivers aged between 21 and 24 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 2 years and meet all other rental requirements.

The option for the Young Driver Fee is not available for the following vehicle groups: 

• DA, D2A, G, D3A, E2, and K2A, the minimum driver age required is 25 years old, and drivers must hold a valid driving license for at least 2 years.

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well.

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, will be accepted.

All driving licenses that are not written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP).

The drivers must have held a valid Driver’s License for a minimum of 2 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €10.00 per day, with maximum charge of €100.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Child Seat: Available at a cost of €10.00 per day, with a maximum charge of €50.00 per rental.
• Booster Seat: Available at a cost of €10.00 per day, with a maximum charge of €50.00 per rental.
• GPS Navigation System: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement. 

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with

Business hours / Out of hours service:

The business hours of all offices are from 09:00hrs until 19:00hrs. 

It is possible to serve a reservation after hours (19:01hrs – 08:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of 20€ that applies for the out of hours service. 

State | Border & Territorial Restrictions:

It is NOT permitted to cross the borders with the rented vehicle.

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for unused days: 

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.

Security Deposit: 

For the block of the security deposit amount a valid credit card / debit card in the name of the main driver (name on the reservation) is required. 

Only the following credit/debit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD
• AMERICAN EXPRESS

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

Collision Damage Waiver (CDW) with excess amount

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For all vehicle groups, the excess amount is set at €600.00, and a security deposit of €600.00 is required at the start of the rental.

*A valid credit/debit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount

** CDW protection does not apply beyond the rental date agreed with the local office. 

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them. 

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

•  Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
•  Drive under the influence of alcohol, drugs, or other intoxicating substances.
•  Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
•  Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
•  Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
•  Rent the car to any other person.
•  Transport passengers for a fee, such as a taxi service.
•  Participate in rallies, races, or tests.
•  Conduct driving lessons.
•  Tow another vehicle.
•  Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
•  Violate traffic laws or other regulations.

Driver's Age:

• For the vehicle groups A, B1, C, D1 and DA the minimum driver age required is 23 years old, and the maximum age allowed is 65 years old. Drivers must have held a valid driving license for at least 1 year.
• For the vehicle groups DA, D2 E, E1, E2, G and K1 the minimum driver age is 25 years old and the maximum age is 65 years old. A minimum of 1 year of driving experience is also required.

Only for specific vehicle group categories, it is possible for a young driver, between the ages 21 to 23, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs €10.00 per day, with maximum charge of €100.00 per rental. 

The Young Driver Fee is valid only for the following vehicle groups: 

• A, B1, and C drivers aged between 21 and 23 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 1 year and meet all other rental requirements.

The option for the Young Driver Fee is not available for the following vehicle groups:

·          D1 and DA the minimum driver age is 23 years old with a minimum of 1 year of driving experience

• D2, E1, E2, G, and K1 the minimum driver age is 25 years with a minimum of 1 year of driving experience.

For all available vehicle groups, it is possible for a driver, who is between the ages 65 to 70 and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs €10.00 per day, with a maximum of €100.00 per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well

Driving License:

All driving licenses that have been issued within the EU will be accepted. 

All National driving licenses written in Roman Alphabet and in a photocard format, and issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted

All driving licenses that are issued from a country, that is not included in The Vienna Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP)

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*All the above apply for all additional drivers as well. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €6.00 per day, with maximum charge of €60.00 per rental (price applies per additional driver).

Additional Equipment:

The following additional equipment is available and may be included in the renter’s reservation at an extra cost:

• Baby Seat: Available at a cost of €8.00 per day, with a maximum charge of €80.00 per rental.
• Child Seat: Available at a cost of €8.00 per day, with a maximum charge of €80.00 per rental.
• Booster Seat: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• GPS Navigation System: Available at a cost of €20.00 per day, with a maximum charge of €200.00 per rental.
• Snow Chains: Available at a cost of €15.00 per day, with a maximum charge of €150.00 per rental.
• Roof Racks: Not available 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with

Valeting Fee – Cleaning Charge:

The renter is required to return the vehicle in the same condition in which it was received. A cleaning fee will be applied if the vehicle requires washing to facilitate inspection.

If the vehicle is returned excessively dirty (e.g. mud, sand, stains, pet hair, food or liquid spills), a cleaning fee up to €150.00 depending on the condition of the vehicle will apply.

Smoking Policy:

Smoking is strictly prohibited in all of our vehicles. If smoking is detected, a penalty fee of 100€ will apply.

Business hours / Out-of-hour service: 

The business hours of our office are formed as per below: 

·         Monday to Friday: 09:00hrs - 20:00hrs.

·         Saturday to Sunday: 09:00hrs – 15:00hrs

It is possible to serve a reservation after hours, only per request, and provided that the local office has approved the said request. 

·         Monday to Friday: 20:01hrs - 08:59hrs.

·         Saturday to Sunday: 15:01hrs – 08:59hrs

There is an additional fee of € 25,00 that applies for the out of hours service. 

State | Border & Territorial Restrictions:

Authorized Countries Only: Customers may cross borders only into pre-approved, authorized countries. This service is available upon request and requires prior approval.

Advance Notification: Any intention to travel outside the country must be communicated and confirmed at the time of booking or no later than 5 days prior to the rental start date.

Written Permission: Written authorization issued by the EXER branch is mandatory for any cross-border travel.

Deposit Requirements:

For cross-border rentals, the required deposit will be doubled.

For customers with SCDW (Super Collision Damage Waiver) insurance, the deposit amount will range between €500 and €1,000.

Assistance Limitations: Roadside assistance services are not available for cross-border travel.

Non-Authorized Travel: Crossing into a non-authorized country will result in a fine and the invalidation of all insurance coverage.

Prior Agreement: To cross borders, customers must reach a prior agreement with the rental station and provide detailed information about their travel plans.

Permitted Countries: It is permitted to visit specific authorized countries, subject to an additional cost. This fee is payable at the rental station, where all relevant documents will be provided:

·         Austria 200€

·         Belgium 300€

·         Bulgaria 200€

·         Czech Republic 200€

·         Germany 300€

·         Estonia 200€

·         Greece 200€

·         Romania 150€

·         Croatia 200€

·         Italy 300€

·         Luxembourg 300€

·         Lithuania 200€

·         Latvia 200€

·         The Netherlands 300€

·         Poland 250€

·         Slovakia 250€

·         Slovenia 250€

·         Moldova 250€

Penalty for Unauthorized Cross-Border Travel: If a customer crosses the border into an authorized country without prior approval, the fee for that country will be doubled and must be paid upon return of the vehicle. Additionally, all insurance coverage will be invalidated. 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to.

Security Deposit:

To rent a vehicle, a valid credit card in the name of the main driver (matching the name on the reservation) is required for the block of the security deposit. The credit card must have a minimum validity of six months, and only the following credit cards are accepted for this purpose:

•         VISA
•         MASTERCARD

The following cards or payment methods are not accepted for the block of the security deposit:

•         DINERS
•         AMERICAN EXPRESS
•         DEBIT CARDS
•         PREPAID CARDS
•         LASER
•         MAESTRO
•         REVOLUT
•         SWITCH CARDS
•         CASH

A deposit amount equivalent to the vehicle’s excess will be charged on the credit card and held for the duration of the hire. The deposit will be automatically released within a maximum of 30 days after the rental ends, provided all terms and conditions are met. However, depending on the customer’s bank, there may be a delay in the funds showing as cleared.

Important Notes:

·         All credit cards must have embossed numbers; virtual cards or cards without embossed numbers are not accepted.

·         Failure to provide a valid credit card that meets these requirements will result in the cancellation of the reservation at the rental desk.

Other Means of Payment:

For any payments other than the security deposit (e.g., rental fees), the renter may use the following methods:

•          Visa or Mastercard credit cards
•          Debit cards
•         Cash

Please ensure all mandatory requirements are met to avoid inconvenience at the rental desk.

Collision Damage Waiver (CDW) with excess amount:

Every car rental includes Collision Damage Waiver (CDW) and Theft Waiver (TW) coverage, both of which are subject to an excess amount. The CDW limits the renter’s financial liability in the event of damage to the rental vehicle, up to the amounts specified below:

• For vehicle groups A the excess amount is €1,500.00, and the corresponding security deposit required is €1,500.00.
• For vehicle groups B1 and C the excess amount is €1,600.00, and the security deposit is €1,600.00.
• For vehicle groups D1, and DA the excess amount is €1,700.00, and the security deposit is €1,700.00.
• For vehicle group G the excess amount is €1,800.00, and the security deposit is €1,800.00.
• For vehicle groups D2, E, E1 and E2 the excess amount is €1,900.00, and the security deposit is €1,900.00.
• For vehicle group K1 the excess amount is €2,000.00, and the security deposit is €2,000.00.

The above excess amounts represent the maximum financial responsibility of the renter for damage to the rented vehicle, provided that the terms and conditions of the rental agreement have not been violated.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount

** CDW protection does not apply beyond the rental date agreed with the local office. 

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

Super Collision Damage Waiver (SCDW): 

It is possible to include an additional insurance package (SCDW) upon arriving at the local office. This insurance package provides additional coverage for the main body of the vehicle (exterior), the crystals and the tires and applies per day of rental. In addition, the excess amount is reduced.

The SCDW reduces the excess amount applicable under the standard Collision Damage Waiver (CDW) to the amounts indicated per vehicle group:

• A, the cost of the SCDW is €27.00 per day.
• B1 and C the cost of the SCDW is €30.00 per day.
• D1 and D2 the cost of the SCDW is €35.00 per day.
• DA the cost of the SCDW is €40.00 per day.
• E and E1 the cost of the SCDW is €49.00 per day.
• E2 the cost of the SCDW is €45.00 per day.
• G, the cost of the SCDW is €47.00 per day
• K1, the cost of the SCDW is €60.00 per day.  

If SCDW is purchased at the desk, the security deposit is further reduced to an amount between €100.00 to €350.00, depending on the selected vehicle category.

Important Notes:

·         CDW and SCDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within Hungary.

·         If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

·         In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event.
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

•  Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
•  Any damage to the bottom/underneath part of the vehicle
•  Any damage in the interior of the vehicle and the upholstery
•  Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
•  Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
•  Any damage or loss of any personal item(s) that is inside the rented car
•  Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
•  Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
•  Any damage or loss of the documents related to the car and/or the license plate(s) of the car
•  Any damages that occur while driving off-road
•  Any damages occur while driving under the influence of alcohol or illegal substances. 
•  Any damages occurred by personal negligence of the driver and any Traffic Violations. 
•  Any damages occurred by improper driving (improper use of the clutch etc.)
•  Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
•  Any loss of use due to the immobility or grounding of the vehicle.
•  Any damage occurred as a result of a collision caused by encountering animals / wild animals on the road.

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs 100€, even if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

  In general, the main and the additional driver(s) must be between 25 years to 70 years in order to proceed with a rental.

·         For all the available vehicle groups, it is possible for a younger driver, between the ages 21 to 24, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs 10€ per day, with maximum charge of 100€ per rental

·         For all available vehicle groups, it is possible for a driver, who is between 71 to 75 years of age and above and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs 10€ per day, with maximum of 100€ per rental.

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving.

**The above-mentioned restrictions apply to the additional driver(s) as well

Driving License:

All driving licenses that have been issued within the EU and UK will be accepted.

All other national driving licenses, must be accompanied by a valid International Drivers Permit (IDP)

The drivers must have held a valid Driver’s License for a minimum of 3 years, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*The above apply for all additional drivers as well. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €7.00 per day, with maximum charge of 70€ per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• Child Seat: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• Booster Seat: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• GPS Navigation System: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.
• Snow Chains: Available at a cost of €7.00 per day, with a maximum charge of €70.00 per rental.

·         Winter Tyres are included.

• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or a refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day, in addition to an administrative fee of €20.00.  

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

Business hours / Out of hours service: 

The business hours of all offices are from 09:00hrs until 21:00hrs. 

It is possible to serve a reservation after hours (21:01hrs – 08:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of 50€ that applies for the out of hours service. 

State | Border & Territorial Restrictions:

 It is permitted to cross borders with the rented car, provided that the request has been submitted prior to the start of the rental period, approximately three (3) days in advance.

Cross-border travel is permitted to the following countries, for an initial fee of €90.00, plus €75.00 for each additional country:

·         Greece

·         Romania

·         Serbia

·         North Macedonia

·         Montenegro

·         Albania

Cross-border travel to Turkey is permitted only upon prior request, with an initial fee of €200.

Please note that any unauthorized cross-border travel is subject to a fine of €2,000.

*Roadside assistance is not available outside the territory of Bulgaria.

Animal transportation:

It is not permitted to transport an animal with the rented vehicle. Exception to this are certified service animals. In such cases the owner must present all relevant documents.

*If cleaning is required upon the return of the vehicle due to the presence of the service animal, a €200.00 cleaning fee will apply.

Smoking Policy:

Smoking is strictly prohibited in all of our vehicles. If smoking is detected, a penalty fee of €300.00 will apply.

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to.  

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

·          VISA

·          MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit:

·         DINERS

·         AMERICAN EXPRESS

·         DEBIT CARDS

·         PER-PAID CARDS

·         LASER

·         MAESTRO

·         REVOLUT

·         SWITCH CARDS

·         CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

Collision Damage Waiver (CDW) with excess amount

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

·         For vehicle groups A, B and BA the excess amount is €1,000.00, and the security deposit is €500.00.

·         For vehicle groups C1, SW and E1, the excess amount is €1,600.00, and the security deposit is €800.00.

·         For vehicle groups SWA, F2 and K the excess amount is €2,000.00, and the security deposit is €1,000.00.

·         For vehicle groups F4, E7 and K3A the excess amount is €3,000.00, and the security deposit is €1,500.00.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount. 

Full Damage Waiver (FDW)

Customers may opt to add Full Damage Waiver (FDW) insurance upon arrival at the local rental office. This optional coverage offers enhanced protection for the main body of the vehicle (exterior). The cost of the FDW depends on the selected vehicle category.

·         A, B, BA, C1 and SW the FDW cost is €12.00 per day.

·         SWA, E1, F2 and K the FDW cost is €22.00 per day.

·         F4, E7 and K3A the FDW cost is €42.00 per day.

If FDW is purchased at the rental desk, the excess will be reduced to an amount between €500.00 and €1,500.00 and the security deposit to an amount between €250.00 and €750.00 depending on the selected vehicle category. 

Super Collision Damage Waiver (SCDW)

Super Collision Damage Waiver (SCDW) is an extended coverage option that can also be added upon arrival at the local office. It provides additional protection for the main body of the vehicle (exterior), as well as coverage for windows (glass components) and tires. The cost of the of the SCDW depends on the selected vehicle category

·         A, B, BA, C1 and SW the FDW cost is €19.00 per day.

·         SWA, E1, F2 and K the FDW cost is €29.00 per day.

·         F4, E7 and K3A the FDW cost is €49.00 per day.

If SCDW is purchased at the desk, the security deposit is further reduced to an amount between €100.00 to €600.00, depending on the selected vehicle category.

Important Notes:

CDW, FDW, and SCDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within Bulgaria.

If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.       notify the police/authorities immediately

2.       contact the Car Rental Company (local office) as soon as possible

3.       refrain from yielding to any demands from third parties

4.       note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event.

5.       collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company

6.       complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental.

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office.

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.
• Any towing related charges

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs €50.00, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

•  Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

• For the vehicle groups AA, BA and CA the minimum driver age required is 18 years old, and the maximum driver age permitted is 70 years old. Drivers must hold a valid driving license for at least 1 year.
• For the vehicle group K2A, the minimum driver age required is 23 years old, and the maximum driver age permitted is 70 years old. Drivers must also have a minimum of 1 year of driving experience.

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving.

**The above-mentioned restrictions apply to the additional driver(s) as well.

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, will be accepted.

All driving licenses that are nor written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP).

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*All the above apply for all additional drivers as well.

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement.

The cost for the additional driver is €5.00 per day, with maximum charge of €50.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Child Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Booster Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• GPS Navigation System: Not available
• Snow Chains: Not available
• Roof Racks: Not available

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund.

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement. 

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick- up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day.

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

Business Hours / Out of Hours Service:

The business hours of our office are from 00:00hrs until 23:59hrs. 

State | Border & Territorial Restrictions:

It is not permitted to cross the borders with the rented vehicle

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions.

* Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to.

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required.

Only the following credit cards are accepted for the block of security deposit:

• VISA
• MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit:

• DINERS 
• AMERICAN EXPRESS
• DEBIT CARDS
• PER-PAID CARDS
• LASER
• MAESTRO
• REVOLUT
• SWITCH CARDS
• CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash.

Collision Damage Waiver (CDW) with excess amount

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to 1200 € for all the available car categories.

A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount.

For all available vehicle groups, the excess and security deposit amount is €500.00.

* CDW protection does not apply beyond the rental date agreed with the local office. 

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible 
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event.
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

If needed, the Roadside Assistance service will be also called at the scene.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental.

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount.

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver.

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time.

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
•  Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases.

Please note that you will receive all the relevant paperwork regarding the charge of the damage.

In addition, there is an administration fee that applies and costs 75 €, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable.

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

The age requirements per car category are formed as per below:

• AA and BA, the minimum driver age required is 21 years old, and the maximum driver age permitted is 68 years old. Drivers must hold a valid driving license for at least 1 year.
• CA, D, and D1, the minimum driver age required is 23 years old, and the maximum driver age permitted is 68 years old. A minimum of 1 year of driving experience is required.
• D2A, D3A, DA, E2, and G, the minimum driver age required is 25 years old, and the maximum driver age permitted is 68 years old. Drivers must have at least 1 year of driving experience.
• F, the minimum driver age required is 30 years old, and the maximum driver age permitted is 68 years old, with a minimum of 1 year of driving experience.
• K2A, the minimum driver age required is 27 years old, and the maximum driver age permitted is 68 years old. Drivers must hold a valid driving license for at least 1 year.

Depending on the car group category, it is possible for a young driver to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs 10€ per day, with maximum charge of 100€ per rental

The Young Driver Fee applies as per below:

• AA and BA, drivers aged 20 to 21 years old may rent a vehicle.
• C1, CA, D, and D1, drivers aged 21 to 23 years old may rent a vehicle.
• D2A, D3A, DA, E2, and G, drivers aged 23 to 25 years old may rent a vehicle.
• F, drivers aged 27 to 30 years old may rent a vehicle.
• K2A, drivers aged 25 to 27 years old may rent a vehicle.

For all available car groups, it is possible for a driver, who is  68 years of age and above and has a valid Driver’s License, to proceed with a rental.  In this case, there is a Senior Driver Fee that applies which costs 10€ per day, with maximum of 100€ per rental.

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving.

**All the above-mentioned restrictions apply to the additional driver(s) as well.

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, will be accepted.

All driving licenses that nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP) and a Turkish entry stamp within the last 6 years is also required.

For all Turkish citizens, a new driver’s license with a chip or a driver’s license with a Turkish identification number is accepted.

The drivers must have with them their Passport/ID on collection, as additional proof of identity.

The above apply for all additional drivers as well.

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement.

The cost for the additional driver is 5€ per day, with maximum charge of 50€ per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Child Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Booster Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• GPS Navigation System: Available upon request; no standard daily or maximum rental charge applies.
• Snow Chains: Available upon request; no standard daily or maximum rental charge applies.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to  two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund.

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a  60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement. 

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick- up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day.

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with

Business hours / Out of hours service:

The business hours of the offices are formed as per below:

Antalya Airport (AYT) from 08:00hrs until 23:00hrs

Bodrum Aiport (BJV) from 07:00hrs until 01:00hrs

Dalaman Airport (DLM) from 07:00hrs until 01:00hrs

Istanbul Airport (IST) from 08:00hrs until 18:00hrs

Istanbul Yenibosna Downtown from 10:00hrs until 23:00hrs

Izmir Airport (ADB) from 00:00hrs until 23:59hrs

Sabiha Gokcen Airport (SAW) from 07:00hrs until 23:00hrs

Please note that it is not possible to serve a reservation after hours. 

State | Border & Territorial Restrictions:

It is NOT permitted to cross the borders with the rented vehicle.

One-way Rentals:

One-way rentals are permitted for specific stations, with an additional charge. More information can be obtained at the local office or by request to the Rental Company

Animal transportation:

It is not permitted to transport an animal with the rented vehicle.

When the rented vehicle is returned to the office and animal hair is found inside during the inspection, an additional cleaning fee of 100€ applies.

* Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required.

Only the following credit cards are accepted for the block of security deposit:

• VISA
• MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

• DINERS
• DEBIT CARDS
• PER-PAID CARDS
• LASER
• MAESTRO
• REVOLUT
• SWITCH CARDS
• CASH

Collision Damage Waiver (CDW) with excess amount:

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• AA, BA, C1, and CA, the excess amount is €184.00, and the security deposit is €90.00.
• D, the excess amount is €184.00, and the security deposit is €100.00.
• D1, D2A, and D3A, the excess amount is €230.00, and the security deposit is €100.00.
• DA and G, the excess amount is €276.00, and the security deposit is €100.00.
• E2, the excess amount is €276.00, and the security deposit is €115.00.
• F, the excess amount is €368.00, and the security deposit is €160.00.
• K2A, the excess amount is €368.00, and the security deposit is €175.00.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount.

Additional Insurance Options

The following additional insurance options are available for purchasing at the local desk:

• Mini Damage insurance costs 5€ per day of rental, with maximum charge of 75€ per rental.
• Midi Damage insurance costs 8€ per day of rental, with maximum charge of 120€ per rental.
• Maxi Damage insurance costs 9€ per day of rental, with maximum charge of 135€ per rental. 
• Third Party Liability costs 5€ per day of rental, with maximum charge of 75€ per rental.
• LC (tire & windscreen protection) insurance costs 6€ per day of rental, with maximum charge of 90€ per rental.
• Assistance package costs 6€ per day of rental, with maximum charge of 90€ per rental.
• Middle package costs 16€ per day of rental, with maximum charge of 240€ per rental
• Maxi package costs 18€ per day of rental, with maximum charge of 270€ per rental
• Maxi plus package costs 25€ per day of rental, with maximum charge of 375€ per rental

* CDW & the additional insurance options, do not apply beyond the rental date agreed with the local office.

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim.

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible c)   refrain from yielding to any demands from third parties
3. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event.
4. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
5. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. They must obtain all relevant reports from the Police or the Gendarmerie. In such cases, please note that an alcohol report is also required.

Please note that all reports must be delivered to the local office, within 3 business days since the incident. If they are not, any insurance that was purchased will no longer be valid and the driver will be charged accordingly.

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office.

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver.

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases.

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs 75 €, even if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable.

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

In general, the main and the additional driver(s) must be between 25 years to 65 years in order to proceed with a rental.

• For all available vehicle groups, it is possible for a young driver, between the ages 21 to 25, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs $20.00 per day, with maximum charge of $200.00 per rental
• For all available vehicle groups, it is possible for a driver, between the ages 65-75 to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs $20.00 per day, with maximum of $200.00 per rental.

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well.

Driving License:

All drivers who are not permanent residents of the United States, must have a valid driver's license, valid for at least 2 years, from their country of origin, accompanied by a valid International Driving Permit (IDP) in English.

The drivers must have held a valid Driver’s License for a minimum of 2 years, prior to the start of the rental. They must also show their Passport on collection, as additional proof of identity.

*The above apply for all additional drivers as well.

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement.

The cost for the additional driver is $15.00 per day, with maximum charge of $150.00 per rental (price applies per additional driver).

Additional Equipment: 

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of $10.00 per day, with a maximum charge of $100.00 per rental.
• Child Seat: Available at a cost of $10.00 per day, with a maximum charge of $100.00 per rental.
• Booster Seat: Available at a cost of $10.00 per day, with a maximum charge of $100.00 per rental.
• GPS Navigation System: Available at a cost of $10.00 per day, with a maximum charge of $100.00 per rental.
• Snow Chains: Available upon request; no standard daily or maximum rental charge applies.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund.

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a penalty fee of $50/per hour of delay will apply, without any further notice, and any insurance coverage will be considered void. 

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

Drop-Off Policy:

1. Airport Drop-Off:

If the rented vehicle is returned directly at the airport rather than the designated rental station, a $50.00 drop-off fee will apply.

2. Parking Lot Drop-Off:

If the rented vehicle is left at a parking lot instead of being returned to the designated rental station, a $50.00 drop-off fee will apply.

Important Notes:

 The drop-off fees are charged to cover additional logistical and operational costs.

 Customers are advised to return the vehicle to the designated rental station to avoid these charges.

 Ensure that all personal belongings are removed from the vehicle before drop-off, as the rental company is not responsible for lost or forgotten items.

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick- up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day.

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

For our station in Miami, there is an additional option available, the first fuel tank, which costs $60.00. 

Business Hours / Out of Hours Service:

·         Miami International Airport (MIA) 

The business hours of our office in Miami are from 07:00hrs until 21:00hrs.

It is possible to serve a reservation after hours (21:01hrs – 06:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of $50.00 that applies for the out of hours service.

·         Fort Lauderdale International Airport (FLL)

The business hours of our office in Lauderdale are from 08:00hrs until 18:00hrs.

Please note that it is not possible to serve a reservation after hours.

·         Tampa International Airport (TPA)

The business hours of our office in Tampa are from 07:00hrs until 19:00hrs.

Please note that it is not possible to serve a reservation after hours.

·         Orlando International Airport (MCO)

The business hours of our office in Orlando are from 08:00hrs until 20:00hrs.

Please note that it is not possible to serve a reservation after hours.

State | Border & Territorial Restrictions:

Crossing borders with the rented vehicle is strictly prohibited unless prior authorization is obtained from the local branch.

Additionally, leaving the limits of the State of Florida is not allowed without explicit approval from the local branch.

If a renter crosses borders or leaves the State of Florida without proper authorization, a penalty of $2,000.00 and an additional fee of $0.25 per mile will apply. 

We strongly advise contacting the local branch to arrange the necessary approvals if travel outside these boundaries is required.

Animal transportation:

It is not permitted to transport an animal with the rented vehicle. 

* Exception to this are certified service animals. In such cases the owner must present all relevant documents.

*If bio-cleaning is required upon the return of the vehicle due to the presence of the service animal, a $300.00 bio-cleaning fee will be applied.

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made 48 hours prior of the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

In any case the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to. 

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required.

Only the following credit cards are accepted for the block of security deposit:

• VISA
• MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit:

• DINERS
• AMERICAN EXPRESS
• DEBIT CARDS
• PER-PAID CARDS
• LASER
• MAESTRO
• REVOLUT
• SWITCH CARDS
• CASH

Collision Damage Waiver (CDW) with excess amount:

Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver and the excess for all the available car categories is $5.000,00. Please note that a security deposit of $1.000,00 will be blocked from the main driver’s credit card.

Accepted Insurance Policies for Domestic Clients (USA and Canada)

The following insurance providers are accepted exclusively for citizens of the United States and Canada:

•      GEICO
•      ALLSTATE
•      PROGRESSIVE
•      USA
•      STATE FARM
•      LIBERTY MUTUAL
•      FARMERS*
•      MAPFRE*
•      METLIFE*
•      NATIONWIDE*

To validate the insurance coverage, the primary driver must present a copy of the policy declaration page at the rental counter. The policy must be issued in the driver’s name and include third-party liability coverage. 

For our location in Miami, Fort Lauderdale & Tampa the policy must be issued in the main driver's name and include a third-party liability coverage ranging between $100,000 and $300,000 and the property damage liability at $300,000.

For our location in Orlando, please note that the policies marked with an asterisk (*) are not accepted. At this location, only the following insurance providers are permitted: GEICO, ALLSTATE, PROGRESSIVE, USA, STATE FARM, and LIBERTY MUTUAL. The policy must:

• be issued in the main driver's name
• must be issued at least 3 months prior to the start of the rental
• include a third-party liability a minimum coverage of $500,000
• explicitly cover vehicle rentals in Florida

A deposit may be required based on the Insurance Policy

Additional Insurance Options

It is possible to include an additional insurance and more information regarding the available options can be obtained upon arrival at the local office. at the local office. 

 * CDW & the additional insurance options do not apply beyond the rental date agreed with the local office.

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim.

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage to the wheels, windows (crystals), mirrors, and car lights of the vehicle will be charged to the renter, unless SCDW insurance is included, in which case coverage may apply only to specific parts as outlined in the policy.
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.
• Any damage occurred as a result of a collision caused by encountering animals / wild animals on the road. 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible c)   refrain from yielding to any demands from third parties
3.  note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event.
4. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
5.  complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. They must receive all the relevant reports from the Police. If requested, afterwards

they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental.

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even an additional insurance was purchased at the local office.

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

Damage Administration Fee:

When a rented vehicle is returned to the local office with new damage, the employees will follow the standard procedure to handle such cases.

You will receive all relevant paperwork and documentation regarding the damage charge.

An administration fee applies in all cases, even if additional insurance was purchased at the local office.

The administration fee is not included in the excess amount and is non-refundable.

Additionally, a Claim Fee of up to $10.00 per day may be charged to cover claim management costs.

Smoking policy:

Smoking is strictly prohibited in all rental vehicles. If evidence of smoking (including but not limited to the presence of ash, cigarette burns, or smoke odor) is detected upon the return of the vehicle, a $500.00 Smoking Penalty Fee will be applied.

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

SunPass Toll Sticker Policy:

Each rental vehicle is equipped with a SunPass toll sticker to facilitate seamless toll payments. This sticker is affixed to the windshield and is integral to the vehicle’s toll collection system.

For our location in Miami, Fort Lauderdale & Tampa the following options are available:

• SunPass Activation: a fee of $18,99 applies per day of rental. This service includes only the activation of the toll tag. The driver is fully responsible for the coverage of tolls used during their rental period. 
• SunPass Unlimited: a fee of $24,99 applies per day of rental. This service includes the activation of the toll tag and unlimited toll usage. 

In case either option is declined and the renter uses any tolls during their rental period, an administrative fee of $25.00 per day will apply, in addition to the toll costs. 

For our location in Orlando, the following options are available: 

• SunPass Activation: a fee of $18,99 applies per day of rental. This service includes only the activation of the toll tag. The driver is fully responsible for the coverage of tolls used during their rental period. 
• SunPass Unlimited: a fee of $34,99 applies per day of rental. This service includes the activation of the toll tag and unlimited toll usage. 

In case either option is declined and the renter uses any tolls during their rental period, an administrative fee of $25.00 per day will apply, in addition to the toll costs. 

Policy on Removal:

Prohibition of Removal: Removing, tampering with, or altering the SunPass toll sticker is strictly prohibited.

Penalty for Unauthorized Removal: If the SunPass toll sticker is found to be removed or tampered with upon the vehicle’s return, a $300.00 penalty fee will be assessed. This fee covers the cost of replacing the sticker and any administrative expenses incurred.

Conditions for Large Capacity Vehicles (e.g., Ford Transit – 12 Passengers) – Applicable for Orlando (MCO) Airport Station.

Mandatory Supplemental Liability Insurance (SLI)

For all large capacity vehicles, such as 12-passenger vans (e.g., Ford Transit), renters are required to purchase a Supplemental Liability Insurance (SLI)

The policy offered directly by EXER. This applies regardless of any existing personal or credit card insurance coverage.

External Insurance Not Accepted

Personal insurance policies and credit card insurance coverage are not accepted for the rental of high-capacity vehicles. This is because most standard insurance policies explicitly exclude coverage for vehicles designed to carry more than 8 passengers or vehicles classified as commercial use.

Commercial Vehicle Classification

Vehicles with a seating capacity exceeding 8 passengers or a Gross Vehicle

Weight Rating (GVWR) over 10,000 pounds are classified as commercial vehicles under state and federal transportation regulations. As such, they require specialized insurance coverage and are subject to stricter compliance requirements.

Right to Refuse Rental

EXER Rent a Car reserves the right to deny the rental of high-capacity vehicles to any customer who does not comply with the insurance requirements outlined in this section. This measure ensures legal compliance and customer safety.

Customer Responsibility:

 Maintenance: Ensure that the SunPass toll sticker remains intact and functional throughout the rental period.

Reporting Issues: If you notice any issues with the toll sticker during your rental, promptly inform the local branch to address the problem.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

In general, the main and the additional driver(s) must be between 21 years to 75 years in order to proceed with a rental.

The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving.

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, and/or issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted.

All driving licenses that are issued from a country, that is not included in The Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP)

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*All the above apply for all additional drivers as well.    

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €5.00 per day, with maximum charge of €50.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €5.00 per day, with a maximum charge of €60.00 per rental.
• Child Seat: Available at a cost of €5.00 per day, with a maximum charge of €60.00 per rental.
• Booster Seat: Available at a cost of €5.00 per day, with a maximum charge of €60.00 per rental.
• Portable Wi-Fi Device: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• GPS Navigation System: Not available
• Snow Chains: Not available
• Roof Racks: Not available

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or a refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

Business hours / Out of hours service: 

The business hours of all offices are from 09:00hrs until 20:00hrs. 

It is possible to serve a reservation after hours (20:01hrs – 08:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of €15.00 that applies for the out of hours service. 

Public Holidays: 1st of January / 7th of January

State | Border & Territorial Restrictions:

 It is not permitted to cross the borders with the rented vehicle

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy: 

·         To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.

·         This policy applies exclusively to bookings made through www.exercars.com.

Please note:

·         EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.

·         For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.  

Security Deposit: 

For the block of the security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following credit cards are accepted for the block of security deposit:

•  VISA
•  MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

•  DINERS
•  AMERICAN EXPRESS
•  DEBIT CARDS
•  PER-PAID CARDS
•  LASER
•  MAESTRO
•  REVOLUT
•  SWITCH CARDS
•  CASH

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 

Collision Damage Waiver (CDW) with excess amount

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to €300.00 for all the available car categories. Please note that a security deposit of €300.00 will be blocked from the main driver’s credit card

* CDW protection does not apply beyond the rental date agreed with the local office and they will only be valid within Georgia

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim.

***In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

 If needed, the Roadside Assistance service will be also called at the scene.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs €50.00, even if even an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver’s Age:

In general, the main and the additional driver(s) must be between 25 years to 75 years in order to proceed with a rental.  

• For all available vehiclegroups, it is possible for a younger driver, who is between 22 to 24 years of age, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs €7.50 per day, with maximum charge of €75.00 per rental.
• For all available vehiclegroups, it is possible for a driver, who is between 76 to 80 years of age and above and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs €7.50 per day, with maximum of €75.00 per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

*The above-mentioned restrictions apply to the additional driver(s) as well

Driving License:

All National driving licenses written in Roman Alphabet and in a photocard format, and/or issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted. 

All driving licenses that are issued from a country, that is not included in The Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP).

The drivers must have held a valid Driver’s License for a minimum of 3 years, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity. 

*The above apply for all additional drivers as well. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €3.00 per day of rental, with maximum charge €30.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Child Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Booster Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• GPS Navigation System: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• Wi-Fi Router: Available at a cost of €6.00 per day, with a maximum charge of €60.00 per rental.
• Snow Chains: Available at a cost of €3.00 per day, with a maximum charge of €30.00 per rental.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, the you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement. 

Mileage:
All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with.

Business Hours / Out of Hours Service:

The business hours of all offices are from 08:00hrs until 20:00hrs. 

It is possible to serve a reservation after hours (20:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of €35.00 that applies for the out of hours service. 

State | Border & Territorial Restrictions:

It is permitted to cross the borders with the rented vehicle, only within Europe, provided that an agreement has been made with the local station and you have provided them with all relevant information.

There is an additional fee of €50.00 that applies per border cross, which is payable at rental desk for authorization and they will provide you with all relevant documents you may need, for such transportation.

Please note that it is not possible to have road assistance out of the borders of Montenegro.

Animal transportation:

It is not permitted to transport an animal with the rented vehicle.

*Exception to this are certified service animals. In such cases the owner must present all relevant documents.

Cleaning fee:

In case the interior of the vehicle is dirty, for example from food and drink residue, salt water stains, animal hair etc., there will be an additional charge of €75.00.

Cancellation and Refund Policy

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet 

Car types:

Reservations are always confirmed for a given Vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to. 

Security Deposit: 

For the block of the excess/security deposit amount a valid credit card in the name of the main driver (name on the reservation) is required. 

Only the following cards (credit or debit) are accepted for the block of security deposit:

• VISA
• MASTERCARD

The following cards/means of payment are not accepted for the block of the security deposit: 

·         DINERS

·         AMERICAN EXPRESS

·         PER-PAID CARDS

·         LASER

·         MAESTRO

·         REVOLUT

·         SWITCH CARDS

·         CASH

·         APPLE PAY

·         GOOGLE PAY

For any other payment, the renter is able to use either their Mastercard and/or Visa Credit card and/or Debit card or Cash. 
 

Collision Damage Waiver (CDW) with excess amount:

Every car rental includes the Collision Damage Waiver (CDW) is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For vehicle groups A, A1, and A2, the excess amount is €800, and the security deposit is €800.
• For vehicle groups B, B1, and BA, the excess amount is €900, and the security deposit is €900.
• For vehicle groups C, D, DA, D1, D3, and D3A, the excess amount is €1,000, and the security deposit is €1,000.
• For vehicle group G the excess amount is €1,200, and the security deposit is €1,200.
• For vehicle group K2A the excess amount is €1,700, and the security deposit is €1,700.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount

Full Damage Waiver (FDW):

It is possible to include the additional FDW insurance upon arriving at the local station, which provides additional coverage for the main body of the vehicle (exterior), the crystals and the tires. The cost of this insurance depends on selected vehicle group, as per below:

·         A, A1, A2, B, B1, BA, C, D, DA, D1, D3, and D3A, the FDW cost is €18.00 per day.

·         G, the FDW cost is €21.00 per day.

·         K2A, the FDW cost is €23.00 per day.

If the additional FDW insurance is purchased at the desk, then the excess/security deposit amount will be reduced between €100.00 to €200.00, depending on the vehicle category of choice. 

Important Notes:

•                     CDW and SCDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within Hungary.

•                     If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

•                     In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.   notify the police/authorities immediately
2.   contact the Car Rental Company (local office) as soon as possible
3.    refrain from yielding to any demands from third parties
4.   note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5.  collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6.  complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

 If needed, the Roadside Assistance service will be also called at the scene.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time.

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period. 

Please note that the administration fee might also apply.

 Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

• For vehicle groups AA and BA, the minimum driver age required is 21 years old, and the maximum driver age permitted is 70 years old. Drivers must hold a valid driving license for at least 1 year.
• For vehicle groups DA and E2, the minimum driver age required is 25 years old, and the maximum driver age permitted is 70 years old. Drivers must also have a minimum of 1 year of driving experience.

Driving License:

The driving license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is $4,50 per day, with maximum charge of $45.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• Child Seat: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• Booster Seat: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• GPS Navigation System: Available at a cost of $4.00 per day, with a maximum charge of $40.00 per rental.
• Snow Chains: Not available
• Roof Racks: Not available

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then the renter must contact the Rental Company or the local office and proceed with the necessary arrangements. If they fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day, without any further notice.

Extension of Rental Period

It is possible extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

Business hours / Out of hours service: 

The business hours of all offices are from 08:00hrs until 18:00hrs. 

It is possible to serve a reservation after hours (18:01hrs – 07:59hrs), only per request, and provided that the local office has approved the said request.

There is an additional fee of $40.00 that applies for the out of hours service. 

*Note: The out of hours service is not available for all stations.

State | Border & Territorial Restrictions:

It is not permitted to cross the boarders of Sint Maarten with the car.

One-way Rentals:

One-way rentals are not permitted.

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning** of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

**Valeting fee: $100.00 (VAT included)

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to.

Security Deposit: 

All rentals include the basic form of insurance and are subject to an excess/safety deposit amount, between $500.00 to $1000.00, depending on the car category of choice. 

To collect a vehicle, it is required that the main driver presents a valid credit card in their name, for the block of the excess amount. (Please note that cards without the driver's name on them, will not be accepted). 

Only the following credit cards are accepted for the block of safety deposit: 

• VISA
• MASTERCARD

The following cards/means of payment are not accepted for the block of the safety deposit: 

•  DINERS
• AMERICAN EXPRESS
• DEBIT CARDS
• PER-PAID CARDS
• LASER
• MAESTRO
• REVOLUT
• SWITCH CARDS
• APPLE PAY
• GOOGLE PAY
• CASH

In the event of a fund hold, EXER cannot guarantee the exact release timeframe. For debit cards, the release of funds may take longer than anticipated. 

The release process of the blocked pre-authorization / security deposit amount can take up to 30 business days in order to be completed and the required time frame depends exclusively on each bank's policy. 

Collision Damage Waiver (CDW) with excess amount: 

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For the vehicle group AA the excess amount is $500.00 and the security deposit is $400.00
• For the vehicle group BA the excess amount is $600.00 and the security deposit is $500.00
• For the vehicle group DA the excess amount is $700.00 and the security deposit is $600.00
• For the vehicle group E2 the excess amount is $1,000.00 and the security deposit is $800.00

* A valid credit card in the name of the main driver (the name on the reservation) must be presented as guarantee for the rental and will be used for the block of the excess/security deposit amount. 

Super Collision Damage Waiver (SCDW): 

It is possible to include an additional insurance package (SCDW) upon arriving at the local office. This insurance package provides additional coverage for the main body of the vehicle (exterior), the crystals and the tires and applies per day of rental. In addition, the excess amount is reduced.

The total cost of the additional insurance depends on the car category of choice and is calculated as follows: 

• For the vehicle group AA the cost of the SCDW is $15.00 per day.
• For the vehicle group BA the cost of the SCDW is $20.00 per day.
• For the vehicle group DA the cost of the SCDW is $25.00 per day.
• For the vehicle group E2 the cost of the SCDW is $30.00 per day.

* CDW & SCDW protection do not apply beyond the rental date agreed with the local office. 

** If the additional SCDW insurance is purchased at the desk, then the excess amount will be reduced to an amount between $250.00 to $500.00 and the security deposit will be reduced to an amount between $150.00 to $400.00, depending on the vehicle category of choice. 

 *** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

•  Any damage or loss of the radio antenna and the internal sound system of the car
•  Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
•  Any damage to the bottom/underneath part of the vehicle
•  Any damage in the interior of the vehicle and the upholstery
•  Any damage on the wheels, crystals, mirrors and car lights of the vehicle, in case the SCDW insurance is not included
•  Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
•  Any damage or loss of any personal item(s) that is inside the rented car
•  Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
•  Any damages that occur to the additional rented equipment (child/baby seat etc.)
•  Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
•  Any damage or loss of the documents related to the car and/or the license plate(s) of the car
•  Any damages that occur while driving off-road
•  Any damages occur while driving under the influence of alcohol or illegal substances. 
•  Any damages occurred by personal negligence of the driver and any Traffic Violations. 
•  Any damages occurred by improper driving (improper use of the clutch etc.)
•  Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
•  Any loss of use due to the immobility or grounding of the vehicle.
•  Any damage occurred as a result of a collision caused by encountering animals / wild animals on the road. 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1.  notify the police/authorities immediately
2.  contact the Car Rental Company (local office) as soon as possible
3.  refrain from yielding to any demands from third parties
4.  note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
5.  collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6.  complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

If needed, the Roadside Assistance service will be also called at the scene.

The renter must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

In any other case, the renter will be charged with the total amount of the damage cost, irrespective of the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time.

Vehicle Theft: 

In case of theft of the whole car during the rental period, the renter must report the incident immediately to the Police and the local station. The renter will have to pay the whole amount of the excess, provided that they have returned the car key to EXER CARS SA. If the key is NOT given back, then the total value of the car will be charged. 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases and the renter will receive all the relevant paperwork regarding the charge of the damage. 

Every accident or damage report is charged $75.00 for administration costs, even if the renter is not liable for the incident or if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

Driver's Age:

• For vehicle groups A, A1, A2, AA, B, B1, B2, BA, C, C1, and CA, the minimum driver age required is 24 years old, and the maximum driver age allowed is 60 years old. Drivers must hold a valid driving license for at least 2 years.
• For vehicle groups D, D1, D2, D3, D3A, DA, E, E1, E2, E3, E4, G, K, K1, K2, KN, R1, and RA, the minimum driver age is 25 years old, and the maximum driver age is 60 years old. A minimum of 2 years of driving experience is required.

Only for specific car groups, it is possible for a young driver, between the ages 21 to 24, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs €10.00 per day, with maximum charge of €10.00 per rental

The Young Driver Fee is valid only for the following car groups: 

• A, A1, A2, AA, B, B1, B2, BA, C, C1, and CA, drivers aged between 21 and 24 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 2 years and meet all other rental requirements.

A Young Driver Fee applies to this category of renters, as specified in the applicable price list or rental conditions.

The option for the Young Driver Fee is not available for the following car groups: 

• D, D1, D2, D3, D3A, DA, E, E1, E2, E3, E4, G, K, K1, K2, KN, R1, and RA, the minimum driver age required is 25 years old, and the driver must have held a valid driving license for at least 2 years.

For all available car groups, it is possible for a driver, who is 60 years of age until 70 years and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver’s Fee that applies which costs €10.00 per day, with a maximum of €100.00 per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well.  

Driving License:

GCC (Gulf Cooperation Council) national licenses are acceptable if drivers are holding a GCC passport. GCC countries are as follows: Oman, Saudi Arabia, Qatar, Bahrain, Kuwait and the United Arab Emirates. Drivers from other countries must have a valid International Driving Permit plus their own national license. A national or International Driving Permit alone is not acceptable.

Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €5.00 per day, with a maximum charge of €50.00 per rental (price applies per additional driver).

Additional Equipment:

Below there is a list with the available additional equipment that renters are able to include in their reservation with an additional cost.

The following additional equipment is available and may be included in the renter’s reservation at an extra cost:

• Baby Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Child Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Booster Seat: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• GPS Navigation System: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Snow Chains: Not available
• Roof Racks: Not available

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then the renter must contact the Rental Company or the local office and proceed with the necessary arrangements. If they fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day, without any further notice.

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

Mileage:

All rentals include unlimited mileage.

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund in case the vehicle is returned with more fuel than was originally received with. 

Business Hours / Out of Hours Service:

The standard business hours for all offices are from 08:00 to 18:00.

Reservations outside business hours (18:01-07:59) may be accommodated only upon request and subject to approval by the local office. An additional fee of €40.00 applies for this service.

Exceptions: The station is closed on Fridays

State | Border & Territorial Restrictions:

It is strictly forbidden to cross country borders with the rented vehicle. Crossing Qatar borders is not permitted under any circumstances.

In the event that Cross Border & Territorial Restrictions are violated, all protections, insurance coverage, and assistance services will become invalid. The renter will be fully responsible for all costs, fines, penalties, damages, and any other expenses that may arise.

EXER Rent a Car will not provide any support, insurance coverage, or Roadside Assistance in such cases.

One-way Rentals:

One-way rentals are not permitted.

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning** of the vehicle.

The Car Rental Company also reserves the right to refuse to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exceptions to this are certified service animals. In such cases the owner must present all relevant documents. 

**Valeting fee: €100.00 (VAT included)

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.

Security Deposit: 

Pre-authorization of a deposit is not required. However, the excess amount in case of liability is mandatory, and the following payment methods are required for covering the excess.

Only the following credit cards are accepted for the block of the safety deposit and excess liability coverage:

• VISA
• MASTERCARD
• American Express

The following cards are not accepted for the security deposit block or excess liability coverage:

• Diners,
• Debit Cards, Prepaid Cards,
• Laser,
• Maestro,
•  Revolut,
• Switch Cards,
• Apple Pay,
• Google Pay,
•  Cash

Funds held for authorization may take up to 30 business days to be released, depending on the bank.

Allowed Payment Methods/Cards:

• VISA Credit/Debit
• MASTERCARD Credit/Debit
• American Express Credit/Debit
• Apple Pay / Google Pay
• UnionPay
• Cash

 Collision Damage Waiver (CDW) with excess amount: 

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• For the vehicle group AA, the excess amount is €450.00, and the corresponding security deposit is €450.00.
• For the vehicle group BA, the excess amount is €450.00, and the corresponding security deposit is €450.00.
• For the vehicle group DA, the excess amount is €500.00, and the corresponding security deposit is €500.00.
• For the vehicle group D2A, the excess amount is €550.00, and the corresponding security deposit is €550.00.
• For the vehicle group D3A, the excess amount is €650.00, and the corresponding security deposit is €650.00.
• For the vehicle group E2, the excess amount is €700.00, and the corresponding security deposit is €700.00.

* The Collision Damage Waiver (CDW) covers damages to the main body of the vehicle. However, damages to components such as glass, windows, and tires are not included in this coverage.

Super Collision Damage Waiver (SCDW): 

It is possible to include an additional insurance package (SCDW) upon arriving at the local office. This insurance package provides additional coverage for the main body of the vehicle (exterior), the crystals and the tires and applies per day of rental. In addition, the excess amount is reduced. The total cost of the additional insurance depends on the car category of choice and is calculated as follows: 

• A, A1, A2, AA, B, B1, B2, BA, C, C1, and CA, the cost of the SCDW is €35.00 per day.
• D, D1, D2, D2A, D3, D3A, DA, E, E3, E4, and G, the cost of the SCDW is €50.00 per day.
• E1, E2, K, K1, K2, K2A, KN, R1, and RA, the cost of the SCDW is €65.00 per day.

* CDW & SCDW protection do not apply beyond the rental date agreed with the local office. 

** If the additional SCDW insurance is purchased at the desk, then the excess/security deposit amount will be reduced to €0.

 *** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage on the wheels, crystals, mirrors and car lights of the vehicle, in case the SCDW insurance is not included
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.
• Any damage occurred as a result of a collision caused by encountering animals / wild animals on the road. 

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

·         notify the police/authorities immediately

·         contact the Car Rental Company (local office) as soon as possible

·         refrain from yielding to any demands from third parties

·         note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 

·         collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company

·         complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

If needed, the Roadside Assistance service will be also called at the scene.

The renter must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

In any other case, the renter will be charged with the total amount of the damage cost, irrespective of the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time.

Vehicle Theft: 

In case of theft of the whole car during the rental period, the renter must report the incident immediately to the Police and the local station. The renter will have to pay the whole amount of the excess, provided that they have returned the car key to the local supplier.  If the key is NOT given back, then the total value of the car will be charged. 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases and the renter will receive all the relevant paperwork regarding the charge of the damage. 

Every accident or damage report is charged €75.00 for administration costs, even if the renter is not liable for the incident or if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The renter is responsible to pay all legal penalties and fees caused by traffic offenses (illegal parking etc.) by the end of the rental period and must provide all receipts of payment to the local station.

In any different case, EXER has the right to charge the ticket fee (+VAT) and the administration fee of €75.00, as soon the relevant information is received either by the renter, the Police or the Municipal Services.

In case the license plates of the vehicle are removed as a result of a traffic violation during the rental period, the renter is charged the fee amount of the ticket they received (+VAT), a fine of €200.00 (+VAT) and the administration fee of €75.00.

In case the license plates are lost during the rental period, the renter has to report the loss to the Police and hand over the report to the local station, as soon as possible. In this case there will be an additional charge. 

 Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.

It is prohibited to:

•  Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
•  Drive under the influence of alcohol, drugs, or other intoxicating substances.
•  Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
•  Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
•  Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
•  Rent the car to any other person.
•  Transport passengers for a fee, such as a taxi service.
•  Participate in rallies, races, or tests.
•  Conduct driving lessons.
•  Tow another vehicle.
•  Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
•  Violate traffic laws or other regulations.

Driver's Age:

• For the vehicle groups A, B1, C, D1 and DA the minimum driver age required is 23 years old, and the maximum age allowed is 65 years old. Drivers must have held a valid driving license for at least 1 year.
• For vehicle groups DA, D2 E, E1, E2, G and K1 the minimum driver age is 25 years old and the maximum age is 65 years old. A minimum of 1 year of driving experience is also required.

Only for specific vehicle group categories, it is possible for a young driver, between the ages 21 to 23, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs €10.00 per day, with maximum charge of €100.00 per rental. 

The Young Driver Fee is valid only for the following vehicle groups: 

• A, B1, and C drivers aged between 21 and 23 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 1 year and meet all other rental requirements.

The option for the Young Driver Fee is not available for the following vehicle groups:

·          D1 and DA the minimum driver age is 23 years old with a minimum of 1 year of driving experience

• D2, E1, E2, G, and K1 the minimum driver age is 25 years with a minimum of 1 year of driving experience.

For all available vehicle groups, it is possible for a driver, who is between the ages 65 to 70 and has a valid Driver’s License, to proceed with a rental. In this case, there is a Senior Driver Fee that applies which costs €10.00 per day, with a maximum of €100.00 per rental. 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well

Driving License:

All driving licenses that have been issued within the EU will be accepted. 

All National driving licenses written in Roman Alphabet and in a photocard format, and issued by a country that is included to the list of contracting parties of The Convention on Road Traffic (commonly known as the Vienna Convention on Road Traffic), will be accepted

All driving licenses that are issued from a country, that is not included in The Vienna Convention on Road Traffic nor are written in the Roman alphabet, must be accompanied by a valid International Drivers Permit (IDP)

The drivers must have held a valid Driver’s License for a minimum of 1 year, prior to the start of the rental. They must also show their Passport/ID on collection, as additional proof of identity.

*All the above apply for all additional drivers as well. 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is €10.00 per day, with maximum charge of €100.00 per rental (price applies per additional driver).

Additional Equipment:

The following additional equipment is available and may be included in the renter’s reservation at an extra cost:

• Baby Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Child Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Booster Seat: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• GPS Navigation System: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Snow Chains: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Roof Racks: Not available 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then you must contact the Rental Company or the local office and proceed with the necessary arrangements. If you fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another Client without further notice or refund. 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day without any further notice.

Mileage:

All rentals include unlimited mileage.

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with

Valeting Fee – Cleaning Charge:

The renter is required to return the vehicle in the same condition in which it was received. A cleaning fee will be applied if the vehicle requires washing to facilitate inspection.

If the vehicle is returned excessively dirty (e.g. mud, sand, stains, pet hair, food or liquid spills), a cleaning fee up to €150.00 depending on the condition of the vehicle will apply.

Smoking Policy:

Smoking is strictly prohibited in all of our vehicles. If smoking is detected, a penalty fee of 100€ will apply.

Business hours / Out-of-hour service: 

The business hours of our office are formed as per below: 

·         Monday to Friday: 09:00hrs - 20:00hrs.

·         Saturday to Sunday: 09:00hrs – 15:00hrs

It is possible to serve a reservation after hours, only per request, and provided that the local office has approved the said request. 

·         Monday to Friday: 20:01hrs - 08:59hrs.

·         Saturday to Sunday: 15:01hrs – 08:59hrs

There is an additional fee of € 25,00 that applies for the out of hours service. 

State | Border & Territorial Restrictions:

Authorized Countries Only: Customers may cross borders only into pre-approved, authorized countries. This service is available upon request and requires prior approval.

Advance Notification: Any intention to travel outside the country must be communicated and confirmed at the time of booking or no later than 5 days prior to the rental start date.

Written Permission: Written authorization issued by the EXER branch is mandatory for any cross-border travel.

Deposit Requirements:

For cross-border rentals, the required deposit will be doubled.

For customers with SCDW (Super Collision Damage Waiver) insurance, the deposit amount will range between €500 and €1,000.

Assistance Limitations: Roadside assistance services are not available for cross-border travel.

Non-Authorized Travel: Crossing into a non-authorized country will result in a fine and the invalidation of all insurance coverage.

Prior Agreement: To cross borders, customers must reach a prior agreement with the rental station and provide detailed information about their travel plans.

Permitted Countries: It is permitted to visit specific authorized countries, subject to an additional cost. This fee is payable at the rental station, where all relevant documents will be provided:

·         Austria 200€

·         Belgium 300€

·         Bulgaria 200€

·         Czech Republic 200€

·         Germany 300€

·         Estonia 200€

·         Greece 200€

·         Romania 150€

·         Croatia 200€

·         Italy 300€

·         Luxembourg 300€

·         Lithuania 200€

·         Latvia 200€

·         The Netherlands 300€

·         Poland 250€

·         Slovakia 250€

·         Slovenia 250€

·         Moldova 250€

Penalty for Unauthorized Cross-Border Travel: If a customer crosses the border into an authorized country without prior approval, the fee for that country will be doubled and must be paid upon return of the vehicle. Additionally, all insurance coverage will be invalidated. 

Animal transportation:

In order to be able to transfer a small animal (cat or dog) with the rented vehicle, the animal must be inside their carrier* and the owner must be present. When the car is returned to the station, the car rental company reserves the right to charge for the extensive cleaning of the vehicle.

The Car Rental Company also reserves the right to deny to serve a reservation, in case you do not comply with the above-mentioned restrictions. 

*Exception to this are certified service animals. In such cases the owner must present all relevant documents. 

Cancellation and Refund Policy:

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

Car types:

Reservations are always confirmed for a given Vehicle group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific vehicle group they belong to.

Security Deposit:

To rent a vehicle, a valid credit card in the name of the main driver (matching the name on the reservation) is required for the block of the security deposit. The credit card must have a minimum validity of six months, and only the following credit cards are accepted for this purpose:

•         VISA
•         MASTERCARD

The following cards or payment methods are not accepted for the block of the security deposit:

•         DINERS
•         AMERICAN EXPRESS
•         DEBIT CARDS
•         PREPAID CARDS
•         LASER
•         MAESTRO
•         REVOLUT
•         SWITCH CARDS
•         CASH

A deposit amount equivalent to the vehicle’s excess will be charged on the credit card and held for the duration of the hire. The deposit will be automatically released within a maximum of 30 days after the rental ends, provided all terms and conditions are met. However, depending on the customer’s bank, there may be a delay in the funds showing as cleared.

Important Notes:

·         All credit cards must have embossed numbers; virtual cards or cards without embossed numbers are not accepted.

·         Failure to provide a valid credit card that meets these requirements will result in the cancellation of the reservation at the rental desk.

Other Means of Payment:

For any payments other than the security deposit (e.g., rental fees), the renter may use the following methods:

•          Visa or Mastercard credit cards
•          Debit cards
•         Cash

Please ensure all mandatory requirements are met to avoid inconvenience at the rental desk.

Collision Damage Waiver (CDW) with excess amount:

Every car rental includes Collision Damage Waiver (CDW) and Theft Waiver (TW) coverage, both of which are subject to an excess amount. The CDW limits the renter’s financial liability in the event of damage to the rental vehicle, up to the amounts specified below:

• For vehicle groups A the excess amount is €1,500.00, and the security deposit amount is €1,500.00.
• For vehicle groups B1 and C the excess amount is €1,600.00, and the security deposit amount is €1,600.00.
• For vehicle groups D1, and DA the excess amount is €1,700.00, and the security deposit amount is €1,700.00.
• For vehicle group G the excess amount is €1,800.00, and the security deposit amount is €1,800.00.
• For vehicle groups D2, E, E1 and E2 the excess amount is €1,900.00, and the security deposit amount is €1,900.00.
• For vehicle group K1 the excess amount is €2,000.00, and the security deposit amount is €2,000.00.

The above excess amounts represent the maximum financial responsibility of the renter for damage to the rented vehicle, provided that the terms and conditions of the rental agreement have not been violated.

*A valid credit card in the name of the main driver (name on the reservation) is required for the block of the security deposit amount

** CDW protection does not apply beyond the rental date agreed with the local office. 

** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

Super Collision Damage Waiver (SCDW): 

It is possible to include an additional insurance package (SCDW) upon arriving at the local office. This insurance package provides additional coverage for the main body of the vehicle (exterior), the crystals and the tires and applies per day of rental. In addition, the excess amount is reduced.

The SCDW reduces the excess amount applicable under the standard Collision Damage Waiver (CDW) to the amounts indicated per vehicle group:

• A, the cost of the SCDW is €27.00 per day.
• B1 and C the cost of the SCDW is €30.00 per day.
• D1 and D2 the cost of the SCDW is €35.00 per day.
• DA the cost of the SCDW is €40.00 per day.
• E and E1 the cost of the SCDW is €49.00 per day.
• E2 the cost of the SCDW is €45.00 per day.
• G, the cost of the SCDW is €47.00 per day
• K1, the cost of the SCDW is €60.00 per day.  

If SCDW is purchased at the desk, the security deposit is further reduced to an amount between €100.00 to €350.00, depending on the selected vehicle category.

Important Notes:

·         CDW and SCDW protections are only valid for the rental period as agreed upon with the local office and they will only be valid within Hungary.

·         If additional insurance is purchased through a third-party provider’s website at the time of booking, please note that a valid credit card is still required at the rental desk for the security deposit. This is because such insurance is a separate agreement between the driver (as named on the reservation) and the respective provider.

·         In the event of damage or an accident, the local office will provide all necessary documentation to facilitate your claim with the insurance provider.

Accidents:

In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:

1. notify the police/authorities immediately
2. contact the Car Rental Company (local office) as soon as possible
3. refrain from yielding to any demands from third parties
4. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event.
5. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
6. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

The Driver must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

•  Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
•  Any damage to the bottom/underneath part of the vehicle
•  Any damage in the interior of the vehicle and the upholstery
•  Any damage on the crystals and tires of the vehicle, in case the SCDW insurance is not included
•  Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
•  Any damage or loss of any personal item(s) that is inside the rented car
•  Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
•  Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
•  Any damage or loss of the documents related to the car and/or the license plate(s) of the car
•  Any damages that occur while driving off-road
•  Any damages occur while driving under the influence of alcohol or illegal substances. 
•  Any damages occurred by personal negligence of the driver and any Traffic Violations. 
•  Any damages occurred by improper driving (improper use of the clutch etc.)
•  Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
•  Any loss of use due to the immobility or grounding of the vehicle.
•  Any damage occurred as a result of a collision caused by encountering animals / wild animals on the road.

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases. 

Please note that you will receive all the relevant paperwork regarding the charge of the damage. 

In addition, there is an administration fee that applies and costs 100€, even if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

Fines and Penalties:

The Driver is fully responsible for the cost of any parking fines or other penalties occurred during the rental period.

Please note that the administration fee might also apply.

Transactions conducted with EXER:

Any exchange/currency conversion fees charged by any financial institution, as well as transaction costs, charged deposit amount-refunds and processing fees where applicable, will be covered by the client.