Terms & Conditions Greece

General

The exercars.com is the official website of EXERCARS S.A. (VAT 801498240) which is located at Paianias Markopoulou 479 Avenue, Athens, Greece.

For more information, do not hesitate to contact us at +30 2103004718. 

Below you will find the Terms & Conditions, regarding car rentals in Greece. Before you proceed with a rental, we kindly advise you to review the following, as when you make your booking it is implied that you have read, understood and fully consent to the Terms. 

 

It is prohibited to:

• Transfer bulky sporting equipment inside the rented vehicle and also on the roof (such as surfing boards etc.)
• Drive under the influence of alcohol, drugs, or other intoxicating substances.
• Transport flammable or hazardous goods, or any toxic, corrosive, radioactive, or otherwise harmful substances.
• Carry anything that could damage the car due to its smell or condition, or result in a loss of time or money for the rental company.
• Install a roof rack, luggage carrier, or any other accessory unless provided by the rental company.
• Rent the car to any other person.
• Transport passengers for a fee, such as a taxi service.
• Participate in rallies, races, or tests.
• Conduct driving lessons.
• Tow another vehicle.
• Drive on unpaved roads or roads with a surface or condition that could cause damage to the car. (No vehicles are permitted to be driven off road, or on beaches and exposed to salt water.)
• Violate traffic laws or other regulations.

 

Driver's Age: 

• A, A1, A2, AA, B, B1, B2, BA, C, C1, and CA, the minimum driver age required is 23 years old, and the maximum driver age permitted is 75 years old. Drivers must hold a valid driving license for at least 1 year.
• SW, D, D1, D2, D3, D3A, DA, E, E1, E2, E3, E4, G, H, H1, EK, HK, HS, K, K1, K2, K2A, KN, KNA, R, R1, and RA, the minimum driver age required is 25 years old, and the maximum driver age permitted is 75 years old. Drivers must also hold a valid driving license for at least 1 year.

Only for specific car groups, it is possible for a young driver, between the ages 21 to 23, to proceed with rental, provided that all the requirements are met. In addition, there is a Young Driver Fee that applies, which costs 9€ per day, with maximum charge of 90€ per rental

The Young Driver Fee is valid only for the following car groups: 

•  A, A1, A2, AA, B, B1, B2, BA, C, C1, and CA, drivers aged between 21 and 23 years old may be permitted to rent a vehicle, provided that they hold a valid driving license for at least 1 year and meet all other rental requirements. 

The option for the Young Driver Fee is not available for the following car groups:  

• SW, D, D1, D2, D3, D3A, DA, E, E1, E2, E3, E4, G, H, H1, EK, HK, HS, K, K1, K2, K2A, KN, KNA, R, R1, and RA the minimum driver age required is 25 years old, and drivers must hold a valid driving license for at least 1 year.

For all available car groups, it is possible for a driver, who is 75 years of age and above and has a valid Driver’s License, to proceed with a rental. 

In this case, there is a Senior Driver Fee that applies which costs 9€ per day, with maximum of 90€ per rental. 

 

*The employee at the desk has the right to refuse to serve a reservation, in case the driver is in no condition to be driving. 

**The above-mentioned restrictions apply to the additional driver(s) as well. 

  

Driving License: 

To rent a vehicle with EXER Rent a Car, all drivers must meet the following driving license requirements:

Accepted Driving Licenses:

1. EU/EEA Driving Licenses

All valid driving licenses issued by a European Union (EU) or European Economic Area (EEA) member state are accepted.

2. Licenses from Vienna Convention Countries

All national driving licenses written in the Roman alphabet, in photocard format, and issued by a country that is a contracting party to the Vienna Convention on Road Traffic, are accepted.

You can check the list of countries here: 

UN Treaty Collection – Vienna Convention on Road Traffic    (https://tinyurl.com/2jwwewz9)

3. Non-Vienna Convention or Non-Roman Alphabet Licenses

If your license is:

• issued by a country that is not a contracting party to the Vienna Convention, or
• written in a non-Roman alphabet (e.g., Arabic, Cyrillic, Hebrew, Japanese, Chinese
  
  then it must be accompanied by a valid International Driving Permit (IDP) and the original license.

4. Specific National Licenses (e.g., USA, Canada, Australia, Israel, etc.)

Driving licenses issued from the United States of America, Canada, the Commonwealth of Australia, the United Kingdom, Israel, New Zealand, South Africa, Mexico, Brazil, Colombia, Argentina, and Bolivia are accepted, provided they are:

• still valid
• presented in original physical format
• accompanied by an official translation in Greek or English if the license is not already in English or uses non-standard characters

The translation must be certified by a public authority or notary.

You can find additional official guidelines here:

• Official Circular – Driving License Validity in Greece (PDF) (https://tinyurl.com/4febc29f)
• Greek Ministry of Infrastructure – Driving Licenses in Greece (https://tinyurl.com/3d8895bf)

 

Minimum License Holding Period

All drivers must have held their valid driver’s license for at least 1 full year prior to the rental date.

If the license does not clearly display the issue date, the driver must provide additional documentation (e.g., a letter from the issuing authority) proving the required driving experience.

 

Additional Driver:

It is possible to include one or more additional driver(s) in a reservation. The cost for the additional driver(s) is not included in the basic rental price and is paid at the local office. The additional driver(s) must present either their Passport/ID in addition to their Driver’s License and must be present in order to sign the rental agreement. 

The cost for the additional driver is 7€ per day, with maximum charge of 70€ per rental (price applies per additional driver).

All driving license requirements described in the Driving License section apply equally to all additional drivers registered on the rental agreement.

 

Additional Equipment:

Below there is a list with the available additional equipment, that is renter is able to include in their reservation with an additional cost.

• Baby Seat: Available at a cost of €9.00 per day, with a maximum charge of €90.00 per rental.
• Child Seat: Available at a cost of €9.00 per day, with a maximum charge of €90.00 per rental.
• Booster Seat: Available at a cost of €9.00 per day, with a maximum charge of €90.00 per rental.
• GPS Navigation System: Available at a cost of €10.00 per day, with a maximum charge of €100.00 per rental.
• Snow Chains: Available at a cost of €5.00 per day, with a maximum charge of €50.00 per rental.
• Roof Racks: Available upon request; no standard daily or maximum rental charge applies.

 

Pick-up time:

The reserved rented vehicle will be available for up to two (2) hours after the agreed collection time. In case of delay, then the renter must contact the Rental Company or the local office and proceed with the necessary arrangements. If they fail to do so and the two (2) hours have passed, then the Rental Company has the right to consider the reserved vehicle as available and provide it to another client without further notice or refund. 

 

Drop-off time:

Upon arrival a specific drop-off time is confirmed. There is a 60-minute grace period, in case there is a delay, due to traffic etc. After this time frame passes and the vehicle is not returned to the agreed station/location, a fee will apply, which will be equal to the cost of one day’s rental, in accordance with the rates on that specific day, without any further notice.

 

Extension of Rental Period:

It is possible to extend the agreed rental period, provided that the request has been approved by the local office, as it depends on the fleet availability on that day. The extension cost is determined by the current daily rental rate, which could differ from the original reservation cost. In order for the extension to be valid, the renter will have to pay the additional cost, either by coming to the local office or via e-payment. If the cost for the extension is not paid within the set time frame, then the request will be considered invalid and the renter will have to return the vehicle on the date and time that is stated on the rental agreement.  

 

Mileage:

All rentals include unlimited mileage.

 

Fuel Policy:

The vehicle's fuel tank will be provided with a certain amount of fuel during the pick-up and is required that the vehicle is returned with the same amount of fuel. (Same to Same)

In case the car is returned with less amount of fuel, then the difference will be charged in accordance with the fuel rate on that day. 

The Company will not proceed with any kind of refund, in case the vehicle is returned with more fuel, than was originally received with. 

 

Business Hours / Out of Hours Service:

The standard business hours for all offices are from 07:00 to 22:00.

Reservations outside business hours (22:01 – 06:59) may be accommodated only upon request and subject to approval by the local office. An additional fee of 40€ applies for this service.

Exceptions: While the above hours apply to most locations, some stations may operate with different business hours.

Note: Out of hours service is not available at all stations.

 

State | Border & Territorial Restrictions:

It is strictly forbidden to cross country borders with the rented vehicle. Crossing Greek borders is not permitted under any circumstances.

In the event that Cross Border & Territorial Restrictions are violated, all protections, insurance coverage, and assistance services will become invalid. The renter will be fully responsible for all costs, fines, penalties, damages, and any other expenses that may arise.

EXER Rent a Car will not provide any support, insurance coverage, or Roadside Assistance in such cases.

 

Vehicle Transport / Islands:

It is possible to transport the rented vehicle via ferry only within Greek borders and only with prior approval from the local Station. A 72-hour notice before the check-out date is required to evaluate your request. You will receive an email confirmation upon approval.

An additional Boat Fee of 62€ per way applies.

Exceptions: This service is not available for rentals from our Stations in Chios, Corfu, Crete, Lesvos, and Paros.

Upon your arrival, you must provide all necessary details regarding the requested transportation to the local Station employee.

 

Important Notes:

• The Boat Fee does not cover any damages that may occur while the vehicle is on the ferry. However, any selected insurance policy will still apply.
• If an incident occurs in a location where EXER Rent a Car has a Station, we will be able to provide Roadside Assistance.
• If an incident occurs in a location where EXER Rent a Car does not operate and you failed to inform us in advance about the transportation, you will be fully responsible for arranging Roadside Assistance at your own cost.
• You must return the rented vehicle to the original pick-up Station, bearing any additional costs that may arise.

To request ferry transportation approval, please email your request at least 72 hours before check-out to: info@exer.gr.

 

One-way Rentals:

One-way rentals are permitted for specific stations, with an additional charge. 

More information can be obtained at the local office or by request to the Rental Company. 

 

Express Fast Lane:

When you make your booking, you can include our Express Fast Lane option, which offers quicker access to the rental desk. This avoids delays and you can quickly go through the check-out process. This is an optional service and it has an additional cost of 20€. 

Please note that this option is only available for the following stations: Athens, Kalamata, Karpathos, Kos, Rhodes & Thessaloniki.

 

Animal transportation:

The transportation of small companion animals (such as cats or dogs) is permitted only if the animal is securely confined within a proper transport carrier that prevents movement within the vehicle and ensures the safety of all occupants.

The animal must be accompanied by the renter or an authorized individual at all times. Certified assistance animals are exempt from this requirement, provided that valid documentation is presented at the time of rental.

The renter is responsible for returning the vehicle in a clean and undamaged condition. Should special cleaning be required due to the presence of an animal (e.g., fur, stains, or odors), a valeting fee of €100 (VAT included) will apply.

The Car Rental Company reserves the right to deny service or cancel a reservation without compensation in cases where these conditions are not met.

 

Cancellation and Refund Policy

• To obtain a full refund for a reservation, the cancellation request must be submitted at least 48 hours prior to the rental start time.
• This policy applies exclusively to bookings made through www.exercars.com.

Please note:

• EXER Rent a Car does not accept changes to vouchers or provide refunds for cancellations made less than 48 hours prior to the rental start time, regardless of the booking source.
• For reservations made through an Official Travel Agency (OTA) or an authorized booking partner of EXER Rent a Car, customers must contact the respective provider directly to inquire about their refund policies and procedures.

 

Refund for Unused Days:

• In any case where the renter terminates the rental period earlier than originally planned, no amount will be refunded for the unused days.
• Refunds will also not be granted in cases where the renter fails to meet the rental requirements at the time of pick-up (valid credit card, driving license, age restrictions, etc.) or in the event of a “No Show.”

 

Car types:

Reservations are always confirmed for a given Car Group and not for a specific car model. The car on the voucher represents the vehicle for the class (Group) the driver has chosen while making a booking. The Car Rental Company cannot guarantee that a specific make or model will be provided. Any car models that are advertised, are simply typical examples of the size, specifications and performance of the specific car group they belong to.

 

Security Deposit: 

At the time of pick-up, the main driver must present a valid credit card in their own name. This card must have sufficient available funds to cover the security deposit , which ranges from €800 to €1,800 depending on the vehicle category.

Accepted Credit Cards for Deposit:

•  Visa
• MasterCard

 Not Accepted for Deposit Purposes:

• Debit Cards
• Prepaid / Recharge / Virtual Cards
• Diners, American Express
• Laser, Maestro, Switch Cards
• Revolut, Neobank-issued cards
• Apple Pay, Google Pay
• Cash

 

Additional requirements: 

For the security deposit (pre-authorization), only a valid credit card (Visa / Mastercard) in the name of the main driver is accepted. The card must be presented in physical form at the time of vehicle pick-up and must match the name on the booking voucher.
Credit cards in the name of additional drivers, third parties, relatives, or any person not listed as the main driver will not be accepted under any circumstances.
In cases where the above requirement is not met, the rental may proceed only with the mandatory purchase of a local insurance package at the station. This requirement applies regardless of any insurance already purchased through your platform or affiliated providers. 
Additionally, please note that any request for name changes or main driver modifications within 48 hours prior to the rental start time will not be accepted.

Any such requests aiming to bypass the above policy will be declined.

All transactions with EXER Rent a Car are processed in EURO (EUR). Any fees or charges related to currency conversion, international banking, or processing costs—including those associated with the release or refund of the security deposit—are the sole responsibility of the customer.

All payment cards must bear the full name of the main driver. Cards that do not display the driver's name will be rejected without exception.

The PIN code of the payment card used for the security deposit may be required at the time of rental.

In cases where a security deposit is held (pre-authorized) on a credit or debit card, EXER bears no responsibility for any delays in the release of funds by the issuing bank. For credit cards, the release period may take up to 30 business days, depending on the bank’s internal policies. For debit cards, the release period may be longer.

Customers are encouraged to contact their bank directly for further information regarding hold release times.

 

Collision Damage Waiver (CDW) with excess amount: 

 Every car rental includes the Collision Damage Waiver (CDW) and the Theft Waiver (TW) insurance and is subject to an excess amount. The CDW reduces the financial liability of the driver up to:

• A, A1, A2, and AA, the excess amount is €800.00, and the security deposit is €800.00.
• B, B1, B2, BA, C, C1, and CA, the excess amount is €900.00, and the security deposit is €900.00.
• D, D1,DA and SW the excess amount is €1,000.00, and the security deposit is €1,000.00.
• D2, D2A, D3, D3A, E, E3, E4, and G, the excess amount is €1,200.00, and the security deposit is €1,200.00.
• E1, E2, R1, and RA, the excess amount is €1,400.00, and the security deposit is €1,400.00.
• K1 and K2, the excess amount is €1,500.00, and the security deposit is €1,500.00.
• H and EK, the excess amount is €1,600.00, and the security deposit is €1,600.00.
• K and KN, the excess amount is €1,700.00, and the security deposit is €1,700.00.
• HK, HS, and H1, the excess amount is €1,800.00, and the security deposit is €1,800.00.

* A valid credit card in the name of the main driver (the name on the reservation) must be presented as guarantee for the rental and will be used for the block of the excess/security deposit amount. 

 

Super Collision Damage Waiver (SCDW): 

It is possible to include an additional insurance package (SCDW) upon arriving at the local office. This insurance package provides additional coverage for the main body of the vehicle (exterior), the crystals and the tires and applies per day of rental. In addition, the excess amount is reduced. (Car lights are not included).

The total cost of the additional insurance depends on the car category of choice and is calculated as follows: 

• A, A1, A2, AA, B, B1, B2, BA, C, C1, and CA, the SCDW cost is €25.00 per day.
• D, D1, D2, D2A, D3, D3A, DA, E, E3, E4, SW and G, the SCDW cost is €35.00 per day.
• E1, E2, K, K1, K2, K2A, KN, R1, and RA, the SCDW cost is €40.00 per day.
• H, H1, EK, HK, and HS, the SCDW cost is €50.00 per day.

* CDW & SCDW protection do not apply beyond the rental date agreed with the local office. 

** If the additional SCDW insurance is purchased at the desk, then the excess/security deposit amount will be reduced from 100 € to 450 € , depending on the vehicle category of choice. 

 *** If an additional insurance is purchased while making a booking through a provider’s website, please note that a valid credit card will still be required for the block of the security deposit amount, as this insurance is a contract between the driver (name on the reservation) and the said provider. In case of a damage or an accident, the employee at the desk will provide you with all the relevant documents so that you can proceed with your claim. 

**** This option is not available for the stations: Ikaria (JIK), Mykonos (JMK) and Santorini (JTR)

 

What is NOT Covered by the Insurance Policy (CDW/FDW/SCDW):

The below list includes all the cases/parts, that in case of a damage are not included in the insurance policy and the renter will be charged accordingly: 

• Any damage or loss of the radio antenna and the internal sound system of the car
• Any damage or loss of the car key, including the backup key, and any damage to the lock(s) of the vehicle.  
• Any damage to the bottom/underneath part of the vehicle
• Any damage in the interior of the vehicle and the upholstery
• Any damage to the wheels, windows (crystals), mirrors, and car lights of the vehicle will be charged to the renter, unless SCDW insurance is included, in which case coverage may apply only to specific parts as outlined in the policy.
• Cases of excessive dirt, (exterior & interior) that require extensive cleaning and special equipment. 
• Any damage or loss of any personal item(s) that is inside the rented car
• Any damages that occur to the engine of the car due to negligence and incorrect or problematic use of fuel type. 
• Any damages that occur to the additional rented equipment (child/baby seat etc.)
• Any loss of electrical power that was caused by personal negligence (forgotten headlights on, interior lights on etc.)
• Any damage or loss of the documents related to the car and/or the license plate(s) of the car
• Any damages that occur while driving off-road
• Any damages occur while driving under the influence of alcohol or illegal substances. 
• Any damages occurred by personal negligence of the driver and any Traffic Violations. 
• Any damages occurred by improper driving (improper use of the clutch etc.)
• Any damages occurred by improper use of the hood and/or the mechanism of the hood of the convertible car.
• Any loss of use due to the immobility or grounding of the vehicle.
• Any damage occurred as a result of a collision caused by encountering animals / wild animals on the road. 

 

Accidents:

1. In case of an accident or any other event (fire, theft, loss, etc.) the Driver must:
2. notify the police/authorities immediately
3. contact the Car Rental Company (local office) as soon as possible
4. refrain from yielding to any demands from third parties
5. note the name/surname and addresses of any eye witnesses, as well as any other person involved in the aforementioned event. 
6. collect all relevant information from third parties and any relevant document or other evidence (i.e., pictures etc.) and send to the Car rental Company
7. complete and sign the relevant declaration form (accident, etc.)

The employees at the local office will be able to provide proper instructions, based on the situation at hand and the driver will have to follow them.

If needed, the Roadside Assistance service will be also called at the scene.

The renter must remain near the vehicle, until the issue is identified and resolved. If requested, afterwards they might also need to visit the local office in order to complete the necessary paperwork and, if needed, to receive a different vehicle for the rest of the duration of their rental. 

If the incident is caused as a result of Traffic Violation by the renter (passing a red traffic light, passing a STOP sign etc.), then the driver will be charged with the total cost of the damage, even if it exceeds the excess amount or even if an additional insurance was purchased at the local office. 

In any other case, the renter will be charged with the total amount of the damage cost, irrespective of the excess amount. 

* In case of an accident or damage to the rented vehicle, the Car Rental Company reserves the right to take action within 24 hours, from the time they receive the notice from the driver. 

**The Roadside Assistance service is an external partner and the Car Rental Company cannot control their response time.

 

Vehicle Theft: 

In case of theft of the whole car during the rental period, the renter must report the incident immediately to the Police and the local station. The renter will have to pay the whole amount of the excess, provided that they have returned the car key to EXER. If the key is NOT given back, then the total value of the car will be charged. 

 

Damage administration fee:

Once a rented vehicle is returned at the local office and a new damage has occurred, the employees at the desk will follow the standard procedure for such cases and the renter will receive all the relevant paperwork regarding the charge of the damage. 

Every accident or damage report is charged 75€ for administration costs, even if the renter is not liable for the incident or if an additional insurance was purchased at the local desk.

The administration fee is not included in the excess amount and is not refundable. 

 

Fines and Penalties

The renter is responsible for paying all fines and legal penalties resulting from traffic violations during the rental period, such as illegal parking or speeding. All fines must be paid before the end of the rental, and the renter must provide the payment receipts to the local EXER station.

If the renter does not pay the fine, EXER CARS S.A. will charge the full amount of the fine (plus VAT) along with an administration fee of €75, once the information is received from the renter, the Police, or the Municipal Authorities.

If the vehicle’s license plates are removed by the authorities due to a traffic violation, the renter will be charged the full amount of the fine (plus VAT), an additional €200 penalty (plus VAT), the €75 administration fee, and the loss of use for the days the vehicle is unavailable.

If the license plates are lost during the rental period, the renter must report the loss to the Police as soon as possible and provide the official report to the local EXER station. In this case, an extra charge will apply to cover the replacement and related procedures.